At a Glance
- Tasks: Support service operations and deliver exceptional customer service in a dynamic environment.
- Company: Join Securitas Technology, a leader in security solutions with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Other info: Be part of a diverse team committed to inclusion and empowerment.
- Why this job: Make a real impact by helping customers and ensuring their safety.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 36000 - 44000 £ per year.
At Securitas Technology, we’re more than just a security solutions provider—we’re innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.
The Customer Service Advisor plays a vital role in supporting service operations, ensuring customer excellence and contributing to overall business performance. This role is responsible for the effective planning and coordination of service activities, ensuring all work is delivered in line with business standards, customer expectations, and service level agreements.
The working hours will be 20 hours per week, between 10.00am-2.00pm.
What you will do...
- Consistently demonstrate a customer-first approach in all interactions.
- Maintain proactive and professional communication with both internal stakeholders and external customers.
- Deliver exceptional customer service in accordance with agreed service level agreements (SLAs).
- Support customers by coordinating and scheduling reactive service calls.
- Plan and schedule Planned Preventative Maintenance (PPM) visits effectively.
- Manage field service engineers’ diaries and allocate work within assigned areas to meet business targets.
- Take ownership of return visits following an initial engineer attendance.
- Coordinate the scheduling of specialist equipment and subcontractors in accordance with company procedures.
- Make informed decisions by assessing multiple operational and customer-related factors.
- Accurately log, track, and manage customer complaints in line with company processes.
- Undertake any additional duties as required by the Customer Service Manager.
What you will need...
- Proven experience in a call centre and/or customer-facing role, either internal or external.
- Strong working knowledge of Microsoft Office applications.
- Ability to use multiple systems simultaneously.
- Team-oriented mindset with an open and transparent approach to workload management.
- Ability to build and maintain effective working relationships with Regional Service Managers and field engineers.
- Experience using a service management system.
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on career growth, inclusive leadership, and fair pay & benefits.
We support our workforce through initiatives such as employee networks, health & well-being programs, and celebrating diversity year-round with various events.
Customer Service Administrator (Part Time) in Waterlooville employer: Securitas UK
TPS is an excellent employer that fosters a dynamic work culture in Birmingham, where collaboration and innovation thrive. Employees benefit from comprehensive training programs, opportunities for career advancement, and a supportive team environment that prioritises exceptional customer service. With a focus on personal growth and a commitment to employee well-being, TPS stands out as a rewarding place to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Part Time) in Waterlooville
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Securitas UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Securitas UK and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator (Part Time) in Waterlooville
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Securitas UK.
Get Familiar with Our Brand:Before applying, take some time to learn about Securitas UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Securitas UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Securitas UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Securitas UK will surely appreciate.
