Job Description
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- Warranty Claims Management: Process all job cards with warranty items, input claim details, and produce warranty invoices for accurate submission to warranty providers.
- Parts Returns & Disposal: Identify parts for return and disposal from warranty claims, coordinating with the parts department for necessary actions.
- Claims Rejection Handling: Review rejected claims, resubmit errors, and investigate rejections with the Management Team to resolve issues.
- Documentation & Audit Compliance: Maintain effective filing systems for warranty documentation and participate in audits to ensure compliance with company and industry standards.
- Customer Service & Support: Handle customer complaints promptly, ensure effective communication with internal and external stakeholders, and provide backup cover for Service Reception when needed.
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In order to be considered for this role, you must have the right to work in the UK.
Warranty Administrator
Audi Edinburgh
Salary up to £28,000. OTE up to £30,000
Please note, this role will be based at Audi Edinburgh but will have multi-site responsibility and will require travel to our centralised Warranty Hub in Dunfermline 2 days per week.
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Warranty Administrator employer: Securitas UK
TPS is an excellent employer that fosters a dynamic work culture in Birmingham, where collaboration and innovation thrive. Employees benefit from comprehensive training programs, opportunities for career advancement, and a supportive team environment that prioritises exceptional customer service. With a focus on personal growth and a commitment to employee well-being, TPS stands out as a rewarding place to build a meaningful career in the automotive industry.
