Deputy Branch Operations Manager in Wakefield

Location: Wakefield, WF5 – Hybrid (flexibility to work from home based on requirements)

Pay: £38,000 per annum

Hours: 37.5 per week, Monday to Friday, with requirement for 1 in 5 weeks Duty Manager cover and flexibility

Responsibilities

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client.
• This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required.
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements.
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way.
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results.
• Monitor and be responsible for all direct expenditure associated with delivering the service.
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees.
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager (BOM) as necessary.
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership.
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose.
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity.
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern.
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score.
• Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues.
• Ensure effective training is provided so employees carry out their role to the required standard.
• Conduct security officer welfare visits and manage or elevate any areas for concern.
• Manage performance improvement processes including disciplinary and grievance processes as required.
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development.
• Promote and support the Learning Hub training model to encourage wider learning and self-development.
• Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects.
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees.
• Provides constructive feedback and provides support to the team.
• Work with your team on their development and support them to perform at their best.

Qualifications

• SIA licence
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• 1 year experience in operational management
• 5 years experience within security industry
• Commercial acumen awareness
• Flexible with working time
• Excellent time management skills
• Communication is key to succeed in this role
• Able to form good working relationships
• Strong people management skills, experience of leading and motivating a wide workforce
• A deep understanding of using processes to achieve remarkable results
• Understanding of the importance of H&S and the impact on employees
• Experience of using business intelligence to drive efficiency and best practice

Benefits

• STRIVE – Securitas Perks gives you access to a range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment.
• HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check‑ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A cost‑effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death while employed by Securitas.

We are an inclusive employer and support equality and diversity in all aspects of our workforce.