At a Glance
- Tasks: Provide second-line support and troubleshoot hardware issues across all UK sites.
- Company: Join Northwood, a dynamic business focused on high-quality IT services.
- Benefits: Gain hands-on experience with modern cloud technologies and a supportive team environment.
- Other info: Full-time, permanent role with occasional travel; no hybrid working available.
- Why this job: Make a real impact by improving IT infrastructure and supporting users daily.
- Qualifications: Knowledge of Windows 11, cloud environments, and strong customer service skills required.
The predicted salary is between 27000 - 33000 £ per year.
An insight into the role
- Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.
- Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.
- Support users with Office 365 applications including Teams, Excel, Outlook, Share Point, and One Drive.
- Assist in maintaining on-site & cloud services (Azure AD, Exchange, Share Point etc).
- Help with onboarding/offboarding processes including account creation, device configuration, and permissions.
- Support device management, security policies, updates, and application deployment.
- Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.
- Support the rollout of IT improvements and technology upgrades across sites.
- Perform basic printer, hand-held device and peripheral troubleshooting.
- Participate in digital transformation or cloud migration initiatives.
- Assist with documentation, testing, and deployment activities for IT improvement projects.
- Collaborate with colleagues across the IT team to deliver multi-site projects.
We’re looking for knowledge and understanding in the following areas
- Windows 11 configuration, troubleshooting, and user profile management.
- Cloud environments, e. g. Azure Active Directory and Microsoft 365 administration.
- Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.
- Advanced networking concepts (LAN/WAN, Wi‑Fi, DHCP, DNS, VPN).
Additional attributes we’re looking for
- Strong customer service focus; strong communicate skills (colleagues at all levels).
- Problem-solving capability with a logical, methodical approach.
- Initiative to take ownership and accountability for projects asks.
- Ability to learn quickly and adapt to evolving technologies.
- Interest in cloud computing, automation, or scripting (Power Shell).
- Experience using ticketing or helpdesk systems.
- Demonstrate a proactive and positive attitude toward learning and development.
- Follow IT processes, documentation standards, and security protocols.
- Engage in continuous improvement by suggesting enhancements to IT services.
- Be willing to travel occasionally to other UK sites with members of the IT team.
- Represent IT in a friendly, solution-oriented manner across the business.
Join Northwood as IT Support Engineer and support the delivery of high-quality IT services across our dynamic business.
You will gain hands-on experience with modern cloud technologies and end-user support where you will help maintain and improve IT infrastructure, ensuring reliable operations for production, logistics, and office-based teams.
Please note
This role is full time, permanent, and based fully onsite with travel. Hybrid working is not offered with this role.
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IT Support Engineer in Telford employer: Securitas UK
TPS is an excellent employer that fosters a dynamic work culture in Birmingham, where collaboration and innovation thrive. Employees benefit from comprehensive training programs, opportunities for career advancement, and a supportive team environment that prioritises exceptional customer service. With a focus on personal growth and a commitment to employee well-being, TPS stands out as a rewarding place to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Telford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Securitas UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Securitas UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Securitas UK!
✨Direct Apply to Securitas UK
Let's not forget to apply directly through the Securitas UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Telford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Securitas UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Securitas UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Securitas UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
