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For Companies At a Glance
- Tasks: Deliver exceptional customer service while ensuring a secure and welcoming environment.
- Company: Join Securitas, a leader in security-focused hosting experiences.
- Benefits: Enjoy perks like discounts, health plans, and a pension scheme.
- Why this job: Be the face of a high-profile client and make a real impact every day.
- Qualifications: Exceptional customer service skills and a professional appearance are essential.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, WC2R. STARS at Securitas provide a “two roles in one\” service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
- 26.25 hours per week (average)
- Monday – Friday
- Split shift
- Week one shift pattern 800-1300
- Week two shift pattern 1230 – 1800
- £19.00 per hour
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
- Experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Additional Information
It’s great to see you’re considering a career with Securitas UK! Join our global team of 366,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs
- Cycle to Work – Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today. See a different world.
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STARS Front of House, Brand Ambassador, London (The Strand) employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land STARS Front of House, Brand Ambassador, London (The Strand)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Securitas. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Be yourself and demonstrate how you embody the values of integrity and helpfulness.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios in a Front of House role. This will show you're ready to tackle anything that comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Securitas team.
We think you need these skills to ace STARS Front of House, Brand Ambassador, London (The Strand)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond to create a high-end experience for customers in your previous roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the STARS Front of House role. Mention your experience in similar environments and how you embody the values of integrity, vigilance, and helpfulness.
Be Professional and Personable: Remember, this role is all about making a great first impression. Use a professional tone in your written application, but don’t be afraid to let your personality shine through. We love candidates who can balance professionalism with a warm, approachable manner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Securitas!
How to prepare for a job interview at Securitas UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the STARS Front of House, Brand Ambassador role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-end customer service, prepare examples from your past experiences where you’ve excelled in this area. Think of specific situations where you went above and beyond to ensure a great experience for customers or clients.
✨Dress to Impress
As a Front of House representative, your appearance matters. Dress smartly and professionally for the interview to reflect the high standards expected in the role. This shows that you take the opportunity seriously and understand the importance of personal presentation.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, especially those related to security and customer interactions. Practice your responses to common scenario-based questions, focusing on your ability to remain calm under pressure and provide excellent service.