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- Tasks: Lead a dynamic team in our Security Operations Centre, ensuring top-notch service delivery.
- Company: Join Securitas, a global leader in security, dedicated to making the world safer.
- Benefits: Enjoy great perks like discounts, mentorship, and outstanding learning opportunities.
- Why this job: Make a real impact in a fast-paced environment while empowering your team.
- Qualifications: Must have SIA CCTV Licence and strong communication skills; experience in security is a plus.
- Other info: Diversity and inclusion are at our core; we celebrate individuality and support career growth.
The predicted salary is between 35000 - 47000 ÂŁ per year.
1 day ago Be among the first 25 applicants
Company Description
Weâre Hiring: Service Delivery Manager â SOC
Company Description
Weâre Hiring: Service Delivery Manager â SOC
Location: Broughton, Chester, CH4
Pay: ÂŁ41,694.85 per annum (pay award pending)
Hours: Monday-Friday, Days
From day one, youâll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
Grade: Site Based
See a Different World. Where potential is seen and progress is nurtured.
Are you ready to lead a high-performing team in a fast-paced, mission-critical environment? We\’re looking for a Service Delivery Manager to take charge of our Security Operations Centre, overseeing CCTV and Fire Control operations.
As the Service Delivery Manager â SOC, you\’ll work closely with operational managers and frontline teams to ensure excellence in service delivery, driving performance against SLAs and KPIs.
This permanent position offers the opportunity to provide strategic direction, hands-on support, and line management to a team of Supervisors and Operators. If you\’re passionate about operational excellence and team empowerment, the Service Delivery Manager â SOC role is your chance to make a lasting impact.
Responsibilities
Job Description
Youâll play a vital part in keeping people, property, and information safe. That includes:
- Lead and manage a team of SOC Supervisors and Operators
- Oversee CCTV and Fire Control operations across multiple sites.
- Respond to and resolve security incidents with professionalism.
- Deliver timely and accurate incident reporting to stakeholders.
- Monitor call management and ensure industry-leading service levels.
- Identify trends and implement progressive improvements.
- Liaise with clients on SOC technology and operational matters.
- Conduct drills, scenario testing, and team evaluations.
- Train SOC staff on standard operational procedures
- Ensure SIA compliance and manage performance reviews.
- Recognise achievements through internal awards.
- Support recruitment and maintain staffing levels.
- Manage overtime, sickness, and annual leave planning.
- Coach and mentor team members for growth and development.
- Review and streamline processes across all locations.
- Collaborate with stakeholders and support senior management.
Please note – The responsibilities listed here arenât the full pictureâbut they give you a good sense of the role. If you meet the minimum requirements and believe youâve got what it takes to succeed, weâd love to hear from you.
Qualifications
What weâre looking for:
Weâre looking for someone who sees a different worldâsomeone who values teamwork, shows initiative, and wants to grow. Ideally, youâll have:
Essential
- SIA CCTV Licence
- Eligible to work in the UK.
- Strong communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Full clean manual driving licence
- Proven customer service and organisational skills
- Ability to work independently and under pressure.
Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance
Desirable
- Experience in SOC or Control Room environments
- Emergency Services or Security Industry background
- Familiarity with rostering systems (e.g., Timegate)
- IOSH or equivalent qualification
- Understanding of NSI Gold standards
- Incident management applying Command and Control, JESIP, and METHANE protocols
Why Join Securitas?
We have a promise to our people, a âPeople Promiseâ where opportunity, people and purpose play a vital role in our day to day!
Opportunity : We see potential in every person and situation.
People: We open our eyes to all thatâs good.
Purpose : We make your world a safer place.
We believe in your future, not just your past. At Securitas, youâll find a career built on trust, respect, and progress.
Additional Information
Itâs great to see youâre considering a career with us here at Securitas UK! You\’re one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? Weâre here to helpâjust drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer , embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks â Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant â Supporting equality and inclusion.
- Disability Confident Employer â Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification – We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs â Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification â Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Womenâs Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click âI\’m Interested\’ and start your career with Securitas UK today!
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Project Management and Information Technology
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Industries
Security and Investigations
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Service Delivery Manager - SOC employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Delivery Manager - SOC
â¨Tip Number 1
Familiarise yourself with the specific technologies and protocols mentioned in the job description, such as CCTV operations and incident management protocols like JESIP and METHANE. This knowledge will not only help you during interviews but also demonstrate your commitment to the role.
â¨Tip Number 2
Network with current or former employees of Securitas, especially those who have worked in SOC or similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
â¨Tip Number 3
Prepare to discuss your leadership style and how you empower teams, as this is a key aspect of the Service Delivery Manager role. Think of examples from your past experiences where you've successfully led a team or improved service delivery.
â¨Tip Number 4
Stay updated on industry trends and best practices in security operations. Being knowledgeable about the latest developments can set you apart from other candidates and show that you're proactive about your professional growth.
We think you need these skills to ace Service Delivery Manager - SOC
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and team management. Emphasise any previous roles in security operations or similar environments, showcasing your leadership skills and ability to meet SLAs and KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and team empowerment. Mention specific examples of how you've successfully led teams or improved service delivery in past roles, aligning your experiences with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your SIA CCTV Licence and any other relevant certifications. If you have experience with rostering systems or incident management protocols, make sure to include that as well.
Showcase Soft Skills: The role requires strong communication and interpersonal skills. Use your application to demonstrate these abilities by providing examples of how you've effectively communicated with clients or resolved conflicts in previous positions.
How to prepare for a job interview at Securitas UK
â¨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and empower your team.
â¨Understand the Role's Technical Aspects
Familiarise yourself with CCTV and Fire Control operations, as well as the relevant technologies used in a Security Operations Centre. Being able to speak knowledgeably about these areas will show your commitment and understanding of the role.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle security incidents. Prepare examples of past experiences where you successfully resolved issues or improved processes, particularly in high-pressure situations.
â¨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be ready to discuss how you have liaised with clients and stakeholders in previous positions. Show that you can convey complex information clearly and build strong relationships with both your team and external partners.
