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- Tasks: Lead site security operations and support employee queries in a dynamic aerospace environment.
- Company: Join Securitas, a global leader in security services with a commitment to safety and professionalism.
- Benefits: Enjoy competitive pay, training bonuses, and a range of employee perks through our STRIVE app.
- Other info: Diverse and inclusive workplace with excellent growth opportunities and support for personal development.
- Why this job: Make a real impact in a high-profile role while developing your career in security management.
- Qualifications: Team player with strong organisational skills and a valid SIA licence preferred.
The predicted salary is between 39284 - 39284 £ per year.
Location: Filton, Bristol, BS34
Pay: £39,284.91 per annum
Hours: 42 hours per week (Monday - Friday)
From day one, you’ll gain access to outstanding Learning and Development opportunities, mentorship, and a range of benefits from brand discounts to giving back schemes, all accessible in our employee benefits app, STRIVE. Grade: Site Based.
As an Operations Support Manager at Securitas, you’ll help elevate service delivery, protect people, and build lasting trust where it matters most. This role sits at the heart of a prestigious aerospace and defence contract, where leadership, accountability, and operational excellence are essential daily. You’ll oversee site security operations, support investigations and disciplinaries, and act as a first point of contact for employee queries. Working closely with operational management teams and our client, you’ll help maintain exceptional service standards in a safety-critical environment.
By managing SLAs and KPIs, you’ll drive performance, support operational teams, and ensure contractual commitments are consistently met. This opportunity is about more than a job — it’s a chance to be recognised, valued, and empowered to progress in a career where safety, professionalism, and purpose come together.
From day one, you’ll be supported to thrive. You can earn a £3,300 training bonus yearly, paid in monthly increments as you complete comprehensive onsite training, setting you up for long-term success.
If you’re ready to make a visible impact in a high-profile environment where your contribution truly matters, this is your moment to build a career with Securitas.
Benefits of this site include on-site parking, dedicated on-site training team, and apprentices on site demonstrating commitment to development and progression.
What you'll be doing:
- Be the first point of contact for operational employee queries.
- Assist in updating and maintaining customer information as required.
- Ensure rostering is accurate to minimise pay queries, avoid dropped shifts, and enable timely production and dispatch of accurate invoices.
- Maintain staff HR records and personnel files for the contract as required.
- Take detailed notes on issues including investigations, disciplinaries, capability and performance, ensuring policies and procedures are followed.
- Assist in managing direct and indirect costs to meet the requirements for effective operation of the contract (recruitment, training, expenses, etc.).
- Ensure accuracy of operational data, regularly review progress, highlight risks of significant variances, and take action as needed.
- Support the contract with preparation of audit and compliance reporting.
- Assist in recruitment and succession planning to ensure capability to deliver high levels of service and contingency.
- Ensure staff and officers comply with Securitas policies, procedures, and relevant legal and regulatory requirements, with appropriate levels of control.
- Actively participate in and support the development of the contract through involvement in Securitas strategy, company and area initiatives and projects.
- Carry out reasonable requests from the contract, client and senior management, including support during emergency and unusual situations.
What we’re looking for:
- Right to work in the UK with a 5-year checkable history.
- SIA Licence: Valid Security Industry Authority licence.
- Driving Licence: Full valid UK manual driving licence (site subject to road laws).
- Proactive & Detail-Oriented: Self-motivated with a keen eye for detail.
- Excellent organisational, customer service and communication skills.
- Good standard of IT skills including Microsoft Word, Excel, Outlook.
- Ability to work under pressure and on own initiative.
- Experience in using rostering systems (e.g., Timegate).
- Previous experience within the Security Industry.
- Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance.
Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation.
- People – We open our eyes to all that’s good.
- Purpose – We make your world a safer place.
Your Benefits:
- STRIVE – Securitas Perks with discounts on retailers, services and everyday spending.
- Dental Plans.
- HSF Health Plan.
- Cycle to Work.
- Specsavers.
- WeCare – Online GP and mental health support.
- Toothfairy – Online dental guidance.
- Pension Plan.
- Payroll ISA.
- Free Mortgage Advice.
- Go & Live – Financial Wellbeing Hub.
- Death in Service Benefit.
Take the Next Step: Join a team that values you. See a different world and start your career with Securitas UK today.
Operations Support Manager employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Operations Support Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Manager role. Highlight your relevant experience in security operations and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Showcase Your Skills: Don’t forget to emphasise your organisational and communication skills. Mention any experience with rostering systems or managing SLAs and KPIs, as these are key to the role. We love seeing candidates who can demonstrate their proactive approach!
Be Authentic: Let your personality shine through in your application. We value teamwork and initiative, so share examples of how you've worked collaboratively or taken the lead in past roles. Authenticity goes a long way in helping us get to know you better!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Securitas UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Support Manager role. Familiarise yourself with the key responsibilities like managing SLAs and KPIs, and think about how your experience aligns with these tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past work where you've demonstrated skills relevant to this role, such as problem-solving or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively during the interview.
✨Showcase Your Communication Skills
As an Operations Support Manager, you'll be the first point of contact for employee queries. Practice articulating your thoughts clearly and concisely. During the interview, focus on maintaining eye contact and using positive body language to convey confidence and approachability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the company's future goals, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.