Job Description
- Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
- Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
- Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
- Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
- Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.
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To be considered for this position, you must have the right to work in the UK.
Service Advisor
BMW Newbridge
Salary £28,500 - £30,000 OTE up to £35,000
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Service Advisor in Newbridge employer: Securitas UK
TPS is an excellent employer that fosters a dynamic work culture in Birmingham, where collaboration and innovation thrive. Employees benefit from comprehensive training programs, opportunities for career advancement, and a supportive team environment that prioritises exceptional customer service. With a focus on personal growth and a commitment to employee well-being, TPS stands out as a rewarding place to build a meaningful career in the automotive industry.
