Bookings Advisor in Melksham

Job Description

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As a Bookings Advisor, you will be the first point of contact for customers arranging service, repair and MOT appointments. Handling enquiries via telephone and email, you will deliver a professional and efficient booking experience while ensuring outstanding levels of customer service.

Working as part of a busy team, you will coordinate workshop bookings, provide customers with accurate information, and build positive relationships through every interaction. You will be organised, customer-focused, and able to manage multiple priorities in a fast-paced environment, helping to support the smooth operation of our Aftersales department.

• Previous experience in a customer service, bookings or contact centre role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Customer-focused with a professional and positive approach.
• Confident using computer systems and managing multiple tasks.
• Experience within the automotive industry is desirable but not essential.

Are you ready to elevate your career as a Bookings Advisor with the Dick Lovett Group?

If you thrive in a fast paced, customer centric environment and enjoy being part of a high performing support team, this could be the perfect next step in your professional journey.

At the Dick Lovett Group, delivering exceptional service is more than just a priority, it is the foundation that our reputation and standards are built upon. We are seeking a motivated, service driven individual who is committed to delivering excellent customer service while building relationships in our luxury brand team.