Manchester - Permanent STARS Relief Front of House, Brand Ambassador,

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team, working for our high-profile clients in the Manchester area. STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management / Coordination, Administration and third party vendor management, all combined with a discreet and vigilant security service.

Working Hours: 48 hours per week, 5 days over 7 (weekends included) at £13.15 per hour.

Due to the nature of the role, a full UK driving licence and access to your own vehicle are required. Various start and finish times, site dependent.

Responsibilities:

• Meet and greet all staff, visitors and contractors in a professional and personable manner.
• Deliver a consistently high-end customer focused experience.
• Embody a high-performance approach and encourage colleagues to do the same.
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard.
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work.
• Assist in emergency situations.
• Provide timely and accurate information.
• Respond appropriately to varying and fast changing priorities.
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.).
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both.
• Patrolling, data monitoring, general security duties, locking and unlocking premises, liaising with clients/tenants, attending to alarms, inductions for staff/visitors.

Qualifications:

• British National (No dual nationality).
• SC clearance required – we will assist to gain.
• 5 year checkable history.
• Exceptional customer service skills.
• Computer literate.
• Experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.

Essential Skills:

• Highest quality personal appearance.
• Flexible, professional and adept at working under pressure.
• Outstanding written, verbal and oral communication skills.
• Customer oriented with a passion for high-level service.
• Working knowledge of administrative computer packages such as MS Office.
• Polite and proactive.
• Punctual and trustworthy.
• Able to use initiative and highly adaptable.
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment.
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself.

Company Benefits:

• Health & Wellbeing: Company pension and advice and planning, life assurance scheme, discounted gym memberships, wellness advice and support, including financial, emotional and physical health plans.
• Lifestyle Benefits: Cycle to work scheme, car lease and new car purchasing schemes, discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel, mortgage advice, payroll ISAs, eligibility for Costco Membership.
• Learning & Development: Support with further education, hundreds of eLearning courses, accredited courses by C&G, ILM, IOSH and SIA, leadership development programs both local and global.

Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness.

Diversity & Inclusion: We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks and celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits: STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending. Dental Plans, HSF Health Plan, Cycle to Work, Specsavers, WeCare, Toothfairy, Pension Plan, Payroll ISA, Free Mortgage Advice, Go & Live, Death in Service Benefit.

Take the Next Step: Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.