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- Tasks: Deliver exceptional customer service and ensure a welcoming environment for all visitors.
- Company: Join a leading security-focused company with a commitment to high standards.
- Benefits: Enjoy competitive pay, health plans, discounts, and support for further education.
- Why this job: Be the face of our brand and make a real difference in people's experiences.
- Qualifications: Exceptional customer service skills and a full UK driving licence required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 11 - 14 £ per hour.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers’ people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training, tailored to meet the specific needs of our clients.
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in the London area.
Schedule
- 24 hours per week
- Monday – Friday (2 days per week on average)
- Earliest start 07:00
- Latest finish 19:00
- Core rate £13.05, enhanced up to £16.72 dependant on site
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Criteria
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
- Due to the nature of the role, a full UK driving licence and access to your own vehicle are required.
- Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Company Benefits
- Health & Wellbeing: Company pension and advice and planning, Life assurance scheme, Discounted gym memberships, Wellness advice and support, including financial, emotional and physical, Dental and Physical Health Plans
- Lifestyle Benefits: Cycle to work scheme, Car lease and new car purchasing schemes, Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel, Mortgage Advice, Payroll ISA's, Eligibility for Costco Membership
- Learning & Development: Support with further education, 100's of eLearning courses, Accredited courses by C&G, ILM, IOSH and SIA, Leadership Development programs both local and global
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment.
- HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
London - Permanent Relief STARS Front of House, Brand Ambassador, employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London - Permanent Relief STARS Front of House, Brand Ambassador,
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Securitas. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what it means to be a STARS Front of House and think about how your experience aligns with their high-end customer service expectations.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering exceptional service, being articulate and personable during your interactions will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace London - Permanent Relief STARS Front of House, Brand Ambassador,
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your exceptional customer service skills. We want to see how you've gone above and beyond in previous roles to create a high-end experience for clients and visitors.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific requirements of the STARS role. Mention your experience in fast-paced corporate environments and how you embody professionalism and adaptability.
Be Personable and Professional: Your written application should reflect your personality. Use a friendly yet professional tone to show us that you can meet and greet visitors with warmth and professionalism, just like you would in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress. Don’t miss out!
How to prepare for a job interview at Securitas UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House, Brand Ambassador. Familiarise yourself with the company's values and how they align with your own customer service philosophy. This will help you articulate why you're the perfect fit for the role.
✨Dress to Impress
Given the emphasis on personal appearance in this role, ensure you dress professionally and appropriately for the interview. A polished look not only reflects your understanding of the job's requirements but also shows respect for the interviewers and the company culture.
✨Practice Your Communication Skills
As communication is key in this position, practice articulating your thoughts clearly and confidently. Prepare examples of how you've delivered exceptional customer service in the past, as well as how you've handled challenging situations. This will demonstrate your ability to maintain professionalism under pressure.
✨Showcase Your Adaptability
The job requires flexibility and the ability to adapt to changing priorities. Be ready to discuss instances where you've successfully navigated unexpected challenges or changes in a fast-paced environment. Highlighting your adaptability will reassure the interviewers that you can thrive in their dynamic setting.
