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- Tasks: Deliver exceptional customer service while ensuring a secure and welcoming environment.
- Company: Join Securitas, a leader in security-focused hosting experiences.
- Benefits: Enjoy competitive pay, health perks, and discounts on lifestyle essentials.
- Why this job: Be the face of a high-profile client and make a real impact every day.
- Qualifications: Exceptional customer service skills and experience in a fast-paced environment required.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers’ people, property and information always, in a knowledgeable, professional and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best-in-class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, N1 6NN. STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third-party vendor management and much more – all combined with a discreet and vigilant security service.
Working Hours & Pay
- Monday - Friday
- 40 hours per week
- Earliest start 06:00
- Latest finish 10:00
- £16.50 per hour
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
Essential criteria:
- 5 year checkable history
- Exceptional customer service skills
- Computer literate
Please only apply if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in customer service, Front of House, Concierge, Hosting or customer-facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Additional Information
Company Benefits
- Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
- Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage advice
- Payroll ISA's
- Eligibility for Costco Membership
- Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programmes both local and global
People Promise
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the role’s minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – our real change makers of the business. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment.
- HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub.
- Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas.
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
See a different world.
London - STARS Front of House, Brand Ambassador, employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London - STARS Front of House, Brand Ambassador,
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for Front of House roles, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your exceptional customer service skills. A confident, friendly introduction can make all the difference in leaving a lasting impression.
✨Tip Number 3
Dress to impress! As a Front of House professional, your appearance speaks volumes. Make sure you look sharp and presentable, as this reflects your commitment to high standards and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace London - STARS Front of House, Brand Ambassador,
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond in previous roles, especially in fast-paced environments like the one we offer.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Front of House role. We love seeing candidates who take this extra step!
Be Professional and Personable: Remember, you’re applying for a role where first impressions matter. Use a professional tone in your writing, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our clients and guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Securitas UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House, Brand Ambassador. Familiarise yourself with the key aspects of customer service and security that are crucial for this role. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Dress to Impress
Since personal appearance is essential for this role, ensure you dress professionally for the interview. Opt for smart attire that reflects the high standards expected in a corporate environment. This not only shows respect for the interviewers but also aligns with the values of professionalism and presentation that the company upholds.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to assist clients or handled challenging scenarios effectively. This will highlight your ability to embody the high-performance approach they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.