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- Tasks: Be the friendly face of our high-profile clients, ensuring a top-notch experience for all visitors.
- Company: Join Securitas, a leader in security-focused hosting with a commitment to excellence.
- Benefits: Enjoy competitive pay, health perks, and discounts on everyday expenses.
- Why this job: Make a real impact by providing exceptional customer service in a dynamic environment.
- Qualifications: Experience in customer service and a full UK driving licence required.
- Other info: Flexible hours, career growth opportunities, and a diverse, inclusive workplace.
The predicted salary is between 11 - 14 ÂŁ per hour.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers’ people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training, tailored to meet the specific needs of our clients.
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in the London area.
Schedule
- 24 hours per week
- Monday – Friday (2 days per week on average)
- Earliest start 07:00
- Latest finish 19:00
- Core rate ÂŁ13.05, enhanced up to ÂŁ16.72 dependant on site
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Criteria
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
- Due to the nature of the role, a full UK driving licence and access to your own vehicle are required.
- Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Company Benefits
- Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
- Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advice
- Payroll ISA's
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs.
- HSF Health Plan – Range of healthcare cash plans at highly discounted rates.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit – Permanent employees are automatically covered for Life Assurance.
Take the Next Step
Join a team that values you. Click “I’m Interested” and start your career with Securitas UK today.
London - Permanent Relief STARS Front of House, Brand Ambassador, employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London - Permanent Relief STARS Front of House, Brand Ambassador,
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Front of House role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your exceptional customer service skills and how you embody the values of integrity and helpfulness. A confident introduction can make all the difference.
✨Tip Number 3
Stay flexible and adaptable! The Front of House environment can change quickly, so being able to demonstrate your ability to handle varying priorities will impress employers. Share examples of how you've thrived under pressure in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Securitas team and ready to deliver that high-end customer experience we pride ourselves on.
We think you need these skills to ace London - Permanent Relief STARS Front of House, Brand Ambassador,
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to create a high-end experience for clients and visitors.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Front of House role. We love seeing candidates who take the time to connect their background with our needs.
Be Professional and Personable: Your written application should reflect the professional yet personable approach we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Securitas UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House, Brand Ambassador. Familiarise yourself with the company's values and how they align with your own customer service philosophy. This will help you articulate why you're the perfect fit for the role.
✨Dress to Impress
Given the emphasis on high-quality personal appearance in this role, ensure you dress professionally for the interview. A polished look not only reflects your understanding of the job's requirements but also shows respect for the interviewers and the company culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your exceptional customer service skills. Think about situations where you went above and beyond to ensure a positive experience for clients or guests, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about the training provided for STARS or how they measure success in the Front of House team. This shows you’re proactive and genuinely interested in contributing to their mission.
