Job Description
- Customer Interaction & Service: Greet customers professionally, listen attentively to inquiries, and provide knowledgeable advice and accurate estimates for service or repair work.
- Invoice & Documentation Management: Prepare and present invoices in line with dealership standards, maintain accurate job card records, and address billing errors promptly to ensure customer satisfaction.
- Customer Complaint Handling: Document customer complaints and work with the Department Manager to review and resolve issues efficiently.
- Workstation & System Maintenance: Keep the reception area clean and organised, ensure the Dealer Management System is up-to-date, and maintain customer records for follow-up and marketing.
- Administrative Efficiency & Compliance: Process job cards and invoices promptly, manage filing systems for audits, and ensure all administrative tasks comply with dealership standards and regulatory requirements.
To be considered for this position, you must have the right to work in the UK.
Service Administrator
Commercial Govan Service
Salary £27,758.64 - £30,758.64
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Service Administrator in Glasgow employer: Securitas UK
TPS is an excellent employer that fosters a dynamic work culture in Birmingham, where collaboration and innovation thrive. Employees benefit from comprehensive training programs, opportunities for career advancement, and a supportive team environment that prioritises exceptional customer service. With a focus on personal growth and a commitment to employee well-being, TPS stands out as a rewarding place to build a meaningful career in the automotive industry.
