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- Tasks: Deliver exceptional customer service while ensuring a secure and welcoming environment.
- Company: Join Securitas, a global leader in security services with a focus on integrity and helpfulness.
- Benefits: Enjoy competitive pay, health perks, discounts, and support for your education.
- Why this job: Be the face of high-profile clients and make a real impact in a dynamic role.
- Qualifications: Experience in customer service and a professional appearance are essential.
- Other info: Flexible hours with opportunities for growth and development in a supportive team.
The predicted salary is between 11 - 17 ÂŁ per hour.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information, always in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best-in-class Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training tailored to meet the specific needs of our clients.
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team, working for our high-profile clients in Enfield. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more, all combined with a discreet and vigilant security service.
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Working Pattern
- 54 hours per week
- ÂŁ14.50 per hour
- Out of hours cover only
- Mon - Fri: 19:00-07:00
- Weekend cover: 24hrs (07:00-19:00 or 19:00-07:00)
- This role involves working weekends, with days off during the week provided instead.
Essential Qualifications
- 5 year checkable history
- Exceptional customer service skills
- Computer literate
Please apply only if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness
Additional Information
- Company Benefits
- Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
- Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advice
- Payroll ISA's
- Eligibility for Costco Membership
- Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise: Opportunity – We see potential in every person and situation; People – We open our eyes to all that’s good; Purpose – We make your world a safer place.
Diversity & Inclusion
We are an inclusive employer, proud of our Level 2 Disability Confident status. We will always try our hardest to guarantee interviews for eligible candidates, should you meet the role's minimum requirements, having disclosed a disability to our Talent Team upon application. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE – Securitas Perks gives you access to discounts on a variety of retailers and services
- Dental Plans
- HSF Health Plan
- Cycle to Work
- Specsavers
- WeCare – online GP and mental health support
- Toothfairy – online dental guidance
- Pension Plan
- Payroll ISA
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit
Take the Next Step: Join a team that values you. Click “I’m Interested” and start your career with Securitas UK today. See a different world.
Enfield - STARS Front of House, Brand Ambassador, employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enfield - STARS Front of House, Brand Ambassador,
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and role thoroughly, and practice common interview questions. We want you to feel confident and ready to showcase your exceptional customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a Front of House role. Make sure your appearance is sharp and professional to reflect the high standards expected in this position.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Enfield - STARS Front of House, Brand Ambassador,
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming environment for guests and clients.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the STARS role. We love seeing candidates who understand what we’re all about.
Be Professional and Personable: Remember, this role is all about making a great first impression. Use a professional tone in your written application, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Securitas UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House, Brand Ambassador. Familiarise yourself with the key aspects of customer service and security that are crucial for this role. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to ensure a positive experience for clients or guests. This will highlight your ability to embody the high-performance approach they’re looking for.
✨Dress to Impress
Since personal appearance is essential for this role, make sure you dress professionally for the interview. Choose attire that reflects the high standards expected in a corporate environment. This not only shows respect for the interviewers but also aligns with the values of integrity and professionalism.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
