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- Tasks: Lead and inspire teams to deliver exceptional service while managing operational costs.
- Company: Join Securitas UK, a global leader in security services dedicated to safety and excellence.
- Benefits: Enjoy a competitive salary, flexible working options, and access to extensive training resources.
- Why this job: This role offers career growth, a supportive culture, and the chance to make a real impact.
- Qualifications: SIA licence, driving licence, and 1 year of operational management experience required.
- Other info: Diversity and inclusion are at our core; we celebrate individuality and support employee well-being.
The predicted salary is between 38000 - 50000 £ per year.
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Company Description
Join Our Team as Deputy Branch Operations Manager – London!
Are you ready to take the next step in your leadership career? We’re looking for a dynamic
Company Description
Join Our Team as Deputy Branch Operations Manager – London!
Are you ready to take the next step in your leadership career? We’re looking for a dynamic Deputy Branch Operations Manager (DBOM) to join our team in London.
In this pivotal role, you’ll lead and inspire our frontline teams, ensuring outstanding service delivery across all sites. You’ll be responsible for maintaining high standards of training and motivation, fostering a culture of excellence. Alongside this, you’ll manage operational expenditures efficiently, balancing quality service with cost-effectiveness.
What\’s in it for you?
- Salary: £44,000 per annum + Car Allowance
- Monday to Friday
- Working 37.5 hours per week (with flexibility)
- Location: London
- Hybrid: Based on requirements, we are able to offer some flexibility to work from home
- Career Growth: Access 100s of learning and development courses to propel your career!
If you’re passionate about leadership, service excellence, and operational performance, we’d love to hear from you!
Job Description
- The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
- Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company
- Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
- Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements
- Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way
- Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
- Monitor and be responsible for all direct expenditure associated with delivering the service
- Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
- Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager as necessary
- Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership
- Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
- Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity
- Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern
- Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues
- Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or escalate any areas for concern
- Manage performance improvement processes including disciplinary and grievance processes as required
- Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development
- Promote and support the Learning Hub training model to encourage wider learning and self-development
- Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects
- Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees
- Provides constructive feedback and provides support to the team
- Work with your team on their development and support them to perform at their best.
Qualifications
- SIA licence
- Driving Licence
- 5 years checkable employment or education history
- Right to work in the UK
- 1 year of experience in operational management
- 5 years of experience within the security industry
- Flexible with working time
- Excellent time management skills
- Communication is key to succeed in this role
- Able to form good working relationships
- Strong people management skills, experience of leading and motivating a wide workforce
- A deep understanding of using processes to achieve remarkable results
- Understanding of the importance of H&S and the impact on employees
- Experience of using business intelligence to drive efficiency and best practice
Additional Information
Essential
- A strong leader who can motivate and inspire their employees.
- An excellent team player who can work well with the Branch Operations Manager to achieve great outcomes.
- Strong written and verbal communication
- Excellent work ethic
- Able to work under your own initiative
It’s great to see you’re considering a career with us here at Securitas UK! You\’re one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer , embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks – Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
- Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification – We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs – Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click ‘I\’m Interested\’ and start your career with Securitas UK today!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Security and Investigations
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Deputy Branch Operations Manager employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Branch Operations Manager
✨Tip Number 1
Familiarise yourself with Securitas' core values: Integrity, Vigilance, and Helpfulness. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Network with current or former employees of Securitas to gain insights into the company culture and expectations for the Deputy Branch Operations Manager role. This can provide you with valuable information that you can use in discussions during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to manage operational performance. Highlighting measurable outcomes from previous roles can demonstrate your capability to meet the job's demands.
✨Tip Number 4
Stay updated on industry trends and challenges within the security sector. Being knowledgeable about current issues can help you engage in meaningful conversations during interviews, showing your commitment to the field and your proactive approach.
We think you need these skills to ace Deputy Branch Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management and leadership. Use specific examples that demonstrate your ability to motivate teams and manage costs effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leadership and service excellence. Mention how your values align with the company's core values of Integrity, Vigilance, and Helpfulness.
Highlight Relevant Skills: Emphasise your strong communication skills, time management abilities, and experience in the security industry. Provide examples of how you've successfully led teams and improved operational performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Securitas UK
✨Showcase Your Leadership Skills
As a Deputy Branch Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on motivating staff and achieving operational goals.
✨Understand the Company Values
Familiarise yourself with Securitas' core values: Integrity, Vigilance, and Helpfulness. Be ready to discuss how these values align with your own work ethic and how you can embody them in your role.
✨Prepare for Operational Scenarios
Expect questions related to managing operational expenditures and ensuring service quality. Think of specific instances where you've balanced cost-effectiveness with high service standards, and be prepared to share those experiences.
✨Engage with Employee Development
Since employee engagement and development are key aspects of this role, come prepared to discuss your approach to training and motivating staff. Highlight any successful initiatives you've implemented in previous positions.
