At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join a dynamic team at Cartridge People, known for outstanding service.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunities for growth in a friendly, collaborative atmosphere.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: 2 years of customer service experience and a passion for helping others.
The predicted salary is between 24098 - 29453 £ per year.
Main Duties and Responsibilities
- Provide an amazing customer service experience for customers
- Deliver a prompt and efficient service to all enquiries received mostly by telephone but also via email and live chat; offering help, advice and support
- Process orders, returns, payments and refunds for customers
- Maintain an awareness of current promotions and product changes
- Arrange deliveries
- Resolve any order issues and find a solution to problems
- Generate customer interest in the company’s own branded products
- Delight customers by going the extra mile
- Offer help and support to other staff members, when needed
Our ideal candidate is capable, ambitious, professional, flexible and has a terrific can-do attitude! Ideally, you will also have experience in a telephone and web-based service centre on site in Crewe.
Skills Required
- 2 years of customer experience required
- A genuine passion and interest in customer service - a real people-person who gets job satisfaction from helping others
- An attentive listener and naturally positive communicator - both written and verbal
- Ability to problem-solve and put yourself in the customer’s shoes!
- A good level of IT skills - happy to email, input some information, copy and paste, etc.
- Ability to multitask with excellent attention to detail
We reserve the right to close this vacancy early if we receive a high volume of applications. Do you get job satisfaction from helping others? Are you passionate about delivering outstanding customer service? If so, we’d love to hear from you! We’re looking for talented, enthusiastic and exceptional people to join our Customer Service team and help us continue to deliver the amazing service our customers have come to expect from Cartridge People.
As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing friendly, professional and helpful support across telephone, instant chat and email. You’ll listen to our customers, understand their needs and use your knowledge to resolve queries quickly and effectively.
2 positions available on site in Crewe:
- 1x Full time 40 hours pw, Mon-Fri 9.30am-6pm, £26,546.33 pa
- 1x Part time 20 hours pw, Mon 9.30am-6pm, Tues & Weds 11.30am-6pm, £13,273.17 pa
Customer Service Advisor in Crewe employer: Securitas UK
TPS is an excellent employer that fosters a dynamic work culture in Birmingham, where collaboration and innovation thrive. Employees benefit from comprehensive training programs, opportunities for career advancement, and a supportive team environment that prioritises exceptional customer service. With a focus on personal growth and a commitment to employee well-being, TPS stands out as a rewarding place to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Securitas UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Securitas UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Securitas UK:Your cover letter is your chance to shine! Tell us why you want to work at Securitas UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Securitas UK!
How to prepare for a job interview at Securitas UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
