Control Room Supervisor

Control Room Supervisor (CRS) provides security oversight for AstraZeneca. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents.

The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

Proven experience in datacentre operations or equivalent security industry experience; or equivalent experience in forces/services. Previous supervisory experience is ideal.

£17.60 per hour • Cambridge • 42 Hours (4 on 4 off) • SIA • 3 years of security experience

If you\’re ready to take on this important role and be part of a professional team, apply today!

Responsibilities

Note: Mandatory training on top of the listed responsibilities must be successfully completed to remain on the contract.

• Monitors physical security operations at the Microsoft Datacentre.
• Monitors cameras and access control systems covering data calls and entry/exit doors.
• Dispatches appropriate personnel, as necessary.
• Maintains logs and records in accordance with the Datacentre Standard Operations Procedure (SOP).
• Identifies and escalates issues in accordance with documented policies and procedures.
• Reviews all reports written during shift.
• Ensures all scheduled posts are filled.
• Briefs oncoming CRS about incidents during shift or in progress.
• Maintains documentation and follows standardised procedures to successfully complete unannounced audits.
• Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties.
• Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems.
• Read and comprehends standard operations procedures, post orders, reports, and other printed materials.
• Performs additional tasks assigned by management.
• Identifies security shortfalls and offers suggestions from improving the security program.
• Evaluates and escalates potential safety issues within the facility.
• Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
• Identifies security shortfalls and offers suggestions from improving the security program.
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed herein. Additional duties may be assigned, and functions may be modified, according to business necessity.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify supervisors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorised company representatives.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.
• Fast paced and dynamic environment with a candidate that is able to work solo and add to an engaging team.
• Part of a global and expanding team, delivering essential security services as the last line of defence for a global tech giant.
• Growth and development as part of this growing contract.

Qualifications

Essential

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the UK
• Must have the ability to speak, read, and write English proficiently.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• High level of professionalism and command presence, great customer service skills (white glove attitude)
• Good English skills (verbal and writing)
• Reliable and great team player
• Ability to read, understand and follow written instruction

Additional Information

Competencies

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations.
• Must be able to meet and continue to meet requirements for specific skills, certifications and authorisations specified for the assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of Management best practices and procedures.
• Skill in staff supervision, including assigning work and providing training and discipline.
• Knowledge of fire inspection procedures.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Advanced computer skills are required.
• Strong oral and written communication skills.
• Strong customer service and service delivery orientation.
• Ability to provide positive direction and motivate performance.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
• Ability to exercise independent judgment and decision-making skills.

Working conditions and physical demands

With or without reasonable accommodation, requires the capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorised area.
• May be required to work overtime without advance notice.
• Keyboard, basic computer usage and operating controls.
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. Reasonable adjustments can be considered.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Ability to carry up to 2.5-pound device during the entire shift.
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• Required ability to manage multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May be required to use vehicle in the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

Take the Next Step

Join us and be part of a team that values you. Click I\\\’m Interested and start your career with Securitas UK today!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Security and Investigations

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