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For Companies At a Glance
- Tasks: Meet and greet visitors, deliver top-notch customer service, and maintain a high-standard environment.
- Company: Join Securitas UK as part of the dynamic STARS team in Cheltenham.
- Benefits: Enjoy health benefits, gym discounts, wellness support, and lifestyle perks.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and make a real impact in a fast-paced corporate setting.
- Qualifications: Exceptional customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team working for one of our high-profile clients in Cheltenham, GL52 3LZ. STARS provide a two roles in one service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and a discreet, vigilant security service. We are part of Securitas UK and operate with a security-focused hospitality approach, vetted to BS7858 with bespoke training tailored to clients’ needs.
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embod y a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Qualifications
- 5 year checkable history
- Exceptional customer service skills
- Computer literate
Please only apply if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in customer service, front of house, concierge, hosting or customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Company Benefits
- Health life assurance scheme; discounted gym memberships; wellness advice and support, including financial, emotional and physical; dental and physical health plans
- Lifestyle Benefits: Cycle to work scheme; car lease and new car purchasing schemes; discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel; mortgage advice; payroll ISAs; eligibility for Costco membership
- Learning hundreds of eLearning courses; accredited courses by C leadership development programs both local and global
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Cheltenham, STARS Front of House, Reception, Brand Ambassador employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cheltenham, STARS Front of House, Reception, Brand Ambassador
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Front of House role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick introduction ready that highlights your customer service experience and what makes you a great fit for the STARS team. Confidence is key!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a Front of House role. Make sure you look sharp and professional when attending interviews or networking events. It shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining the STARS team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Cheltenham, STARS Front of House, Reception, Brand Ambassador
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our STARS team.
Keep It Professional and Polished: Your written application is your first impression, so make it count! Ensure your documents are free from typos and errors, and maintain a professional tone throughout. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Securitas UK
✨Know Your Customer Service Inside Out
Since this role is all about delivering exceptional customer service, brush up on your past experiences. Be ready to share specific examples of how you've handled challenging situations or gone above and beyond for a customer.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you present yourself in a polished and professional manner. Think about the company culture and dress accordingly—smart casual might be the way to go!
✨Research the Company and Role
Familiarise yourself with Securitas and the STARS programme. Understanding their values and how they operate will help you align your answers with what they’re looking for. It shows genuine interest and preparation.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.