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For Companies At a Glance
- Tasks: Monitor CCTV, manage alarm activations, and provide top-notch customer service.
- Company: Join Securitas UK, a global leader in security dedicated to making the world safer.
- Benefits: Enjoy competitive pay, flexible hours, and industry-leading training opportunities.
- Why this job: Make a real impact on safety while growing in a diverse and inclusive environment.
- Qualifications: Customer service experience, strong communication skills, and a willingness to learn are essential.
- Other info: Be part of a supportive team that celebrates diversity and promotes career growth.
The predicted salary is between 22000 - 30000 £ per year.
Overview
We’re Hiring: CCTV / SOC Operator! Location: Milton Keynes. Pay: £27,518.40 per annum. Hours: 4 days on, 4 days off, 4 nights on, 4 nights off: 12 hour shifts.
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a range of benefits from big brand discounts to give back schemes. Grade: Indirect Grade C. See a Different World. Where potential is seen and progress is nurtured.
Join Securitas as a CCTV / SOC Operator and become a key part of our Solutions Strategy. In this role, you’ll ensure the smooth operation of Security Operations Centre (SOC) functions in a fast-paced, customer-focused environment. You’ll deliver exceptional service to both internal and external customers, managing critical processes with accuracy and professionalism. You’ll empower people to thrive and help ensure they feel safe, welcome, and supported.
This is more than just a job; it’s a chance to become a CCTV / SOC Operator in a role where your potential is recognised, your contributions matter, and your growth is supported.
Responsibilities
- Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
- Manage mobile alarm call outs and provide solutions in a timely manner
- Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential
- Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
- Ensure that all systems/databases are updated in a timely and accurate manner
- Provide client reports
Note: The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
What we’re looking for: We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:
- 1+ year customer service experience
- Excellent customer service skills – able to communicate at all levels
- Willingness to learn
- Ability to work as part of a team
- Great attention to detail
- Can work under periods of pressure
- Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions
- Has decision-making capability
- Computer literate – proficient in MS Office, ability to adapt quickly to new systems
- Professional in appearance and attitude
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
- Uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness
- A flexible approach to working hours including the requirement for covering holidays and sickness
Why Join Securitas?
We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day. Opportunity: We see potential in every person and situation. People: We open our eyes to all that’s good. Purpose: We make your world a safer place. We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.
Additional Information
It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
What You Can Expect: Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself: We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the role’s minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending
- Dental Plans
- HSF Health Plan
- Cycle to Work
- Specsavers
- WeCare – 24/7 online GP and mental health support
- Toothfairy – Online access to dental guidance
- Pension Plan
- Payroll ISA
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit
Take the Next Step: Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
See a different world.
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CCTV / SOC Operator employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV / SOC Operator
✨Tip Number 1
Familiarise yourself with the latest CCTV technology and alarm systems. Being knowledgeable about the tools you'll be using can give you an edge during interviews, showing your commitment to the role.
✨Tip Number 2
Highlight any previous experience in customer service, especially in high-pressure situations. Prepare examples of how you've effectively communicated and resolved issues, as this is crucial for a CCTV/SOC Operator.
✨Tip Number 3
Research Securitas UK’s core values: Integrity, Vigilance, and Helpfulness. Be ready to discuss how you embody these values in your work, as cultural fit is important to the team.
✨Tip Number 4
Network with current or former employees of Securitas UK if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace CCTV / SOC Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CCTV/SOC Operator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant customer service experience and any skills that relate to monitoring and responding to alarms. Use specific examples to demonstrate your attention to detail and decision-making capabilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for security and your commitment to upholding the company's core values of Integrity, Vigilance, and Helpfulness. Mention your willingness to learn and adapt to new systems.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Securitas UK
✨Showcase Your Customer Service Skills
As a CCTV/SOC Operator, excellent customer service is crucial. Be prepared to share examples of how you've effectively communicated with customers in previous roles, especially under pressure.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when monitoring CCTV and processing alarm activations. During the interview, highlight instances where your attention to detail made a significant difference in your work.
✨Emphasise Teamwork and Flexibility
The ability to work as part of a team and adapt to changing schedules is essential. Discuss your experiences working collaboratively and how you’ve managed flexible working hours in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making capabilities in high-pressure situations. Think of scenarios where you had to make quick decisions and be ready to explain your thought process.
