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- Tasks: Engage with visitors, provide information, and ensure a welcoming atmosphere at various locations.
- Company: Securitas is a global leader in security services, dedicated to making the world safer.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for career growth and development.
- Why this job: Join a diverse team that values integrity and helpfulness while making a real impact on visitor experiences.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
- Other info: Be part of a supportive workplace that celebrates diversity and offers mental health resources.
Join Our Team as a Casual Visitor Engagement Assistant in London! At Securitas, we guard & protect a wide range of clients worldwide – from banks and retail stores to leisure venues and corporate offices. Be part of making people feel safe & secure! We are one of the largest security service organisations globally. If you share our core values of Integrity, Vigilance & Helpfulness, we’d love to hear from you!
Position: Casual Visitor Engagement Assistant
Shift Patterns: Monday to Sunday - 10:00 - 18:00 (8.2 hrs a day)
Pay: £14.88 per hour
Transport: Access to a vehicle or excellent transport links
Requirements: Previous experience in customer service, hospitality, or a visitor-facing role.
If you’re passionate about security and want to be part of a professional team where your efforts truly matter, apply today!
Responsibilities
- Visitor service and engagement on-site: To be an ambassador for the client, maintaining a smart and professional appearance and providing a proactive and warm welcome for all visitors at various locations within the museum.
- To staff the clients Visitor Engagement points.
- To proactively engage with and assist visitors in how best to maximize their enjoyment of the collection by responding to a wide range of enquiries about the clients collection, buildings, events and activities and type of services available.
- To respond to face-to-face complaints and feedback, taking prompt and appropriate action to resolve any issues.
- Welcome booked school groups, group leaders and families.
- To bid a warm farewell to all visitors, actively seeking feedback and encouraging repeat visitation.
Visitor Communications:
- Liaise with other departments regarding visitor information, ticketing and membership content to ensure that it is kept up-to-date and accurate.
- Contribute to shaping visitor information in various forms, ensuring polite, professional and consistent tone of voice and presentation style which responds to visitor’s needs and reflects the clients brand.
Diversity and Equal Opportunities:
- To value and respect your colleagues and members of the public regardless of their background.
- To cooperate and contribute to measures introduced by the client to ensure equality of opportunity and encourage diversity.
This is not an exhaustive list of activities and other duties appropriate to the band may be delegated, according to departmental need.
Qualifications
- Able to work well in a team as well as using own initiative and creativity, all the time maintaining a positive and flexible solutions-focused approach.
- Able to build credibility and rapport with others quickly, gaining cooperation and working effectively across the organisation.
- Right to work in the UK and have a five-year checkable history.
- High personal presentation standards.
- Punctual, reliable and flexible to changing departmental and visitor needs.
- Able to collate feedback to assist the development and generation of new ideas or approaches in order to continuously improve the visitor experience.
- Demonstrable ability to act in ways that supports equality and values diversity, including treating all those you come into contact with, with courtesy and respect irrespective of background.
Additional Information
It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas. We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks – Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
- Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport.
- Health & Well-being Programs – Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click ‘I'm Interested’ and start your career with Securitas UK today!
Casual Visitor Engagement Assistant employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Visitor Engagement Assistant
✨Tip Number 1
Familiarise yourself with Securitas' core values: Integrity, Vigilance, and Helpfulness. During your interactions, whether in person or online, demonstrate how you embody these values in your previous roles, especially in customer service or visitor engagement.
✨Tip Number 2
Research the specific venues or events where you might be working as a Casual Visitor Engagement Assistant. Understanding the unique aspects of each location will help you engage visitors more effectively and show your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your experience in handling visitor complaints and feedback. Think of specific examples where you successfully resolved issues, as this will highlight your problem-solving skills and ability to maintain a positive visitor experience.
✨Tip Number 4
Network with current or former employees of Securitas if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Casual Visitor Engagement Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Casual Visitor Engagement Assistant position. Tailor your application to highlight relevant experience in customer service or visitor-facing roles.
Highlight Core Values: Securitas values Integrity, Vigilance, and Helpfulness. Make sure to incorporate these values into your application by providing examples of how you have demonstrated them in previous roles.
Showcase Your Skills: Emphasise your ability to work well in a team, your initiative, and your creativity. Provide specific examples of how you've built rapport with customers and handled feedback or complaints effectively.
Professional Presentation: Since the role requires high personal presentation standards, ensure that your CV and cover letter are professionally formatted and free from errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Securitas UK
✨Show Your Customer Service Skills
Since the role involves engaging with visitors, it's crucial to highlight your previous experience in customer service or hospitality. Be ready to share specific examples of how you've successfully handled visitor inquiries or complaints in the past.
✨Emphasise Teamwork and Initiative
The job requires working well in a team while also using your own initiative. Prepare to discuss situations where you've collaborated effectively with others and instances where you took the lead to solve a problem.
✨Demonstrate Your Understanding of Diversity
Securitas values diversity and inclusion. Be prepared to talk about how you respect and value individuals from different backgrounds and how you've contributed to creating an inclusive environment in your previous roles.
✨Prepare Questions About Visitor Engagement
Show your enthusiasm for the role by preparing thoughtful questions about how Securitas engages with visitors. This demonstrates your interest in the position and your proactive approach to enhancing the visitor experience.
