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- Tasks: Monitor security systems and respond to emergencies in a dynamic control room environment.
- Company: Join Securitas, a global leader in security services.
- Benefits: Enjoy discounts, health plans, and a pension scheme from day one.
- Why this job: Make a real difference by ensuring safety and security for everyone.
- Qualifications: CCTV licence and 3+ years control room experience required.
- Other info: Flexible shifts with opportunities for growth and development.
The predicted salary is between 15 - 22 £ per hour.
Hours: 4 on, 4 off: Days & nights
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
Location: Cambridge
Pay: £18.53 per hour
Grade: 3.1 Site Based
As a Control Room Operator, you’ll be the first line of awareness and response across a busy and dynamic environment. You’ll work closely with clients, visitors, employees, and members of the public, ensuring the smooth monitoring of all security, communication, and life-safety systems within the designated region. Using advanced monitoring tools, you’ll help maintain a safe and secure space by following established procedures and responding promptly to any potential concerns.
As part of your responsibilities as a Control Room Operator, you’ll play a key role in identifying unusual activity, coordinating emergency support, and assisting both internal teams and external responders when needed. Whether monitoring life-safety systems, dispatching patrols, or maintaining detailed incident records, you’ll contribute directly to creating a safe and well-managed environment for everyone on site.
This isn’t just another job. It’s your opportunity to step into a role as a Control Room Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way.
Responsibilities:
- Observe and document all unusual or unsafe activities, taking appropriate action as required
- Dispatch mobile or patrol officers to secure access areas and respond to service calls and emergencies
- Monitor the movements of security personnel to expedite service requests, emergency responses, and ensure employee safety
- Respond to system alarms and notify appropriate response resources following standard operating procedures
- Monitor media and other sources to gather and deliver relevant data to clients
- Maintain detailed records of activities during shifts
- Support the development and implementation of security policies and procedures to ensure compliance with company and industry standards, consistently meeting or exceeding customer expectations
Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications:
- A valid CCTV licence
- 3+ years control room experience
- Flexibility to work days and nights
- Great customer service
- Knowledge of access control systems
- The right to work in the UK, with a 5-year checkable history. British nationality and UK residency for the past 5 years (due to site requirements).
- Strong communication skills in English—both written and spoken.
Why Join Securitas?
We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!
- Opportunity: We see potential in every person and situation.
- People: We open our eyes to all that’s good.
- Purpose: We make your world a safer place.
At Securitas, you’ll find a career built on trust, respect, and progress.
Your Benefits:
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment.
- HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas.
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
Control Room Operator in Cambridge employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former Control Room Operators on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can often lead to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of access control systems and emergency response protocols. We want you to show off your expertise, so practice answering common interview questions related to the role. Confidence is key!
✨Tip Number 3
Don’t forget to highlight your customer service skills during interviews. As a Control Room Operator, you’ll be interacting with clients and the public, so showcasing your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Securitas. Let’s get you started on this exciting journey!
We think you need these skills to ace Control Room Operator in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Control Room Operator role. Highlight your relevant experience, especially in control room settings, and don’t forget to mention your valid CCTV licence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer service skills and how you can contribute to a safe environment.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or errors before submitting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people at Securitas!
How to prepare for a job interview at Securitas UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with monitoring systems, emergency protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Experience
Highlight your previous control room experience and any relevant certifications, like your CCTV licence. Be ready to discuss specific situations where you successfully managed emergencies or unusual activities. This will show that you have the practical skills needed for the job.
✨Communicate Clearly
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your ideas effectively, both verbally and in writing.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals and values.
