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- Tasks: Join our team as a Front of House Brand Ambassador, delivering top-notch customer service.
- Company: Securitas UK is dedicated to making the world safer with integrity and vigilance.
- Benefits: Enjoy flexible hours, health perks, and discounts on brands you love.
- Why this job: Be part of a dynamic team that values your growth and offers industry-leading training.
- Qualifications: Must have exceptional customer service skills and a full UK driving licence.
- Other info: Diversity and inclusion are at our core; we celebrate individuality and support career growth.
Cambridge, Suffolk & Norfolk – Permanent Relief STARS Front of House, Brand Ambassador,
Cambridge, Suffolk & Norfolk – Permanent Relief STARS Front of House, Brand Ambassador,
5 days ago Be among the first 25 applicants
Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in the Cambridge, Suffolk and Norfolk area.
STARS at Securitas provide a “two roles in one\” service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
- 36 hours per week
- Monday – Friday, (average 3.5 days per week)
- Earliest start 07:30
- Latest finish 22:00
- £16:00 Per Hour
- Due to the nature of the role, a full UK driving licence and access to your own vehicle are required.
- Responsibilities:
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
Essential criteria:
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
- Due to the nature of the role, a full UK driving licence and access to your own vehicle are required.
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Additional Information
Company Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA\’s
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100\’s of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
It’s great to see you’re considering a career with us here at Securitas UK! You\’re one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks – Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
- Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification – We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs – Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click ‘I\’m Interested\’ and start your career with Securitas UK today!
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Cambridge, Suffolk & Norfolk - Permanent Relief STARS Front of House, Brand Ambassador, employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cambridge, Suffolk & Norfolk - Permanent Relief STARS Front of House, Brand Ambassador,
✨Tip Number 1
Familiarise yourself with the STARS programme and its values. Understanding the core principles of integrity, vigilance, and helpfulness will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your customer service experience in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations while maintaining a high level of service.
✨Tip Number 3
Demonstrate your adaptability and flexibility. Since this role involves working across various sites, showcasing your ability to adjust to different environments and client needs will set you apart.
✨Tip Number 4
Prepare to discuss your communication skills. As a Front of House Brand Ambassador, effective verbal and written communication is crucial, so be ready to provide examples of how you've successfully engaged with clients and colleagues.
We think you need these skills to ace Cambridge, Suffolk & Norfolk - Permanent Relief STARS Front of House, Brand Ambassador,
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles in Front of House or similar environments. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for high-level service and your ability to work under pressure. Mention specific examples of how you've delivered exceptional customer service in previous roles.
Highlight Relevant Skills: Emphasise your communication skills, flexibility, and ability to adapt to changing priorities. These are crucial for the role, so provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital for a Front of House role.
How to prepare for a job interview at Securitas UK
✨Showcase Your Customer Service Skills
As a Front of House, Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers, ensuring their needs were met in a professional manner.
✨Demonstrate Your Adaptability
The role requires flexibility and the ability to handle changing priorities. Be ready to discuss situations where you've successfully adapted to unexpected challenges or changes in a fast-paced environment.
✨Emphasise Your Communication Skills
Outstanding communication is crucial for this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you effectively communicate with diverse groups of people.
✨Research the Company Values
Familiarise yourself with Securitas' core values of Integrity, Vigilance, and Helpfulness. During the interview, relate your personal values and experiences to these principles, showing how you align with the company's mission.
