Job Description
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- Handle Service Calls: Manage incoming and outbound service calls to assist with service appointments, follow-ups on maintenance, and warranty events.
- Customer & Vehicle Data Entry: Accurately input customer and vehicle details into the Dealer Management System (DMS), ensuring GDPR compliance.
- Provide Estimates & Set Expectations: Offer accurate estimates for servicing and repairs, clearly communicating costs and timelines to customers.
- Promote Supplementary Products: Recommend and discuss the purchase of service plans, warranty products, and genuine parts, emphasising their benefits.
- Improve Customer Retention & Team Collaboration: Foster customer loyalty through service offerings, contribute to team improvement, and share best practices.
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To be considered for this position, you must have the right to work in the UK.
Service Booking Agent
Customer Contact Centre
Salary up to £26,500. OTE up to £29,000
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Service Booking Agent in Broxburn employer: Securitas UK
TPS is an excellent employer that fosters a dynamic work culture in Birmingham, where collaboration and innovation thrive. Employees benefit from comprehensive training programs, opportunities for career advancement, and a supportive team environment that prioritises exceptional customer service. With a focus on personal growth and a commitment to employee well-being, TPS stands out as a rewarding place to build a meaningful career in the automotive industry.
