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- Tasks: Deliver high-end customer service while ensuring safety and security for all visitors.
- Company: Join Securitas, a leader in security and customer service.
- Benefits: Enjoy competitive pay, wellness support, and discounts on brands you love.
- Other info: Flexible shifts with opportunities for professional development and further education.
- Why this job: Be a Brand Ambassador, combining hospitality with security in a dynamic environment.
- Qualifications: Exceptional customer service skills and a valid SIA Licence required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). They ensure the safety and protection of customers’ people, property, and information in a knowledgeable, professional, and service-oriented manner, while maintaining an unobtrusive and comfortable environment. We combine best-in-class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training tailored to meet the specific needs of our clients.
We have an exciting opportunity for an experienced Security-led Front of House, Brand Ambassador to join our STARS team, working for one of our high-profile clients in Bristol, BS16 1EJ. STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers, combining excellent customer service across reception, front of house, concierge, facilities and vendor management with a discreet and vigilant security service.
Working Hours & Compensation
- Average 42 hours per week
- Shift pattern: 4 days, 4 off, 4 nights, 4 off
- Hours: 07:00-19:00 / 19:00-07:00
- ÂŁ13.61 per hour
Responsibilities
- Meet and greet all staff, visitors and contractors professionally and personably
- Deliver a consistently high-end, customer-focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to create a great front-of-house environment
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast-changing priorities
- Build strong rapport with recurring customers (client staff, visitors, contractors)
- Represent Securitas and the client organisation in a manner that aligns with their values, brand identity and culture
Qualifications
- 5-year checkable history
- Exceptional customer-service skills
- Computer-literate
- Must have or be willing to achieve:
- Valid SIA Licence
- BPSS
- SC Clearance (requires residency in the UK for a minimum of 5 years)
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer-oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office and GSuite
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in customer service, front of house, concierge, hosting or customer-facing roles in a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness that Securitas prides itself on
Benefits
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and physical health plans
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high-street brands, online shopping, holidays, days out and Arriva bus travel
- Mortgage advice
- Payroll ISA’s
- Eligibility for Costco membership
- Support with further education
- Hundreds of e-Learning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership development programmes, local and global
Equal Opportunities
We are an inclusive employer, proud of our Level 2 Disability Confident status. We provide equality for all applicants and guarantee interviews for eligible candidates who meet the minimum requirements and disclose a disability. We celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.
Corporate Front of House and Security STARS - Brand Ambassador (Bristol) employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Front of House and Security STARS - Brand Ambassador (Bristol)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they present themselves. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a high-end experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional to reflect the high standards expected in this position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Corporate Front of House and Security STARS - Brand Ambassador (Bristol)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you can deliver a high-end, customer-focused experience that aligns with our values.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the STARS role. Mention your experience in front of house or customer-facing roles to stand out.
Be Professional and Personable: Remember, we’re looking for someone who can meet and greet visitors professionally and personably. Use a friendly tone in your written application to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Securitas UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Corporate Front of House and Security STARS. Familiarise yourself with the key aspects of customer service and security protocols that are essential for this role. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Dress to Impress
Since this role emphasises a high-quality personal appearance, ensure you dress professionally for the interview. Opt for smart attire that reflects the brand's values and culture. A polished look not only boosts your confidence but also makes a great first impression on your potential employers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you went above and beyond to ensure a positive experience for clients or guests. This will illustrate your commitment to delivering a high-end service, which is crucial for the STARS role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various situations, especially those related to security and customer interactions. Practice responding to scenario-based questions, focusing on your problem-solving skills and ability to remain calm under pressure. This will showcase your readiness for the dynamic environment of the role.