Barrow STARS Site Accountability & Improvement Manager

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers’ people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment.

Be the calm in the centre of it all — join us as an SAI specialist. You will be the trusted go-to for all Site Accountability and Improvement (SAI)-related enquiries, ensuring everything runs like clockwork. Your attention to detail, calm presence, commitment to excellence will shape a safe, seamless, and client-focused experience every single day. You represent both a world-class client and the Securitas brand with pride, confidence, and credibility.

Schedule: Mon – Fri (Days). 42 hours per week, £17.92 per hour. Occasional night shift cover may be required to support the team during periods of holiday or absence.

Responsibilities

• Lead and support the STARS team to deliver consistent, compliant, and auditable task execution, ensuring data accuracy, service reliability, and alignment with agreed KPIs.
• Act as the central point of contact for all SAI-related stakeholder and client interactions, facilitating timely issue resolution and positive operational outcomes.
• Monitor and manage service delivery metrics, including client requirements and assurance data, taking proactive steps to address performance gaps and escalating risks where necessary.
• Build and maintain effective relationships with client representatives, contractors, and internal teams to enable coordinated access control operations and shared accountability.
• Oversee compliance of all SAI procedures, ensuring integrity, confidentiality and professional standards are upheld across the STARS function.
• Promote a high-performance team culture focused on continuous improvement, accountability and service excellence through regular feedback, coaching and recognition.
• Lead planning, audit and cross-functional initiatives that enhance system usage, drive process assurance and improve operational efficiency.
• Ensure visible demonstration of Securitas Core Values – Integrity, Vigilance and Helpfulness.
• Model high-performance behaviours and actively encourage others to meet and exceed service expectations.
• Any other duties as directed by the Account Manager.

Qualifications

• Proven experience coordinating operational processes across complex environments involving multiple departments, clients, or contracted partners.
• Strong influencing and stakeholder engagement skills, with the ability to communicate effectively at all levels and across organisational boundaries.
• Skilled in interpreting and using system data and assurance outputs to inform service improvements and maintain compliance.
• Understanding of integrated systems and their role in supporting procedural delivery, risk control, and accountability.
• Demonstrated ability to lead and motivate small teams or functional units to deliver consistent, high-quality service.
• Experience working within a security-conscious, compliance-driven, or infrastructure-controlled environment.
• Minimum 3 years’ experience in an operational leadership or service delivery role.
• Proficient in Microsoft Office and confident working across multiple digital platforms and business systems.
• Holds or is willing to obtain a valid SIA licence.
• SC Clearance, holds or willing to obtain.

Competencies

• Takes Ownership – accountable for decisions and team delivery.
• Builds High-Performing Teams – fosters collaboration and consistency.
• Delivers Sustainable Results – aligns delivery to long-term goals.
• Supports Development – provides guidance and feedback to team.
• Communicates Effectively – engages stakeholders with clarity and confidence.
• Learns Continuously – reflects and improves on team practices.
• Is Respectful – treats others fairly and professionally.
• Expects Excellence – holds self and team to high standards.

Essential

• Strong leadership and coordination skills.
• Effective communicator with clients, colleagues, and external partners.
• Demonstrates integrity, fairness, and consistency in decision-making and interpersonal interactions.
• Applies strong attention to detail with the ability to organise tasks, priorities and competing demands effectively.
• Demonstrated ability to coach and mentor others.
• Experience delivering results in operational environments.
• Ability to obtain National Security Clearance.
• Due to the nature of this role and the level of security clearance required, applicants must be sole UK nationals (British citizens only). Applicants who hold citizenship of another country cannot be considered.
• Right to work in the UK.
• Minimum 5-year checkable work/education background.

Benefits

• Health & Wellbeing: Company pension and advice and planning, life assurance scheme, discounted gym memberships, wellness advice and support, including financial, emotional and physical, dental and physical health plans.
• Lifestyle Benefits: Cycle to work scheme, car lease and new car purchasing schemes, discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel, mortgage advice, payroll ISAs, eligibility for Costco Membership.
• Learning & Development: Support with further education, hundreds of eLearning courses, accredited courses by C&G, ILM, IOSH and SIA, leadership development programs both local and global.