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- Tasks: Manage and grow a portfolio of government customers while delivering exceptional service.
- Company: Whistl, a leading logistics company with a focus on customer satisfaction.
- Benefits: Competitive salary with up to 40% commission and bonus opportunities.
- Other info: Frequent travel across the UK and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Two years' experience managing client portfolios and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Whistl is seeking a confident and proactive Account Manager to manage and grow a portfolio of predominantly government customers, delivering strong commercial performance and exceptional service.
Responsibilities
- Manage and develop a portfolio of key customers within a defined territory
- Deliver against commercial targets including revenue, volume, and margin
- Build and deliver effective account plans to drive growth and retention
- Identify upsell and cross-sell opportunities across Whistl services
- Lead client meetings, reviews, and contract renewals
- Analyse customer data to identify efficiencies and improvements
- Provide accurate forecasting and support business planning
- Work closely with internal teams to ensure excellent service delivery
Qualifications
- Experience managing a portfolio of clients to a high standard, with at least two years’ relevant experience or an equivalent combination of education, training, and experience.
- Good knowledge of the DSA and/or parcel industry
- Ability to understand and articulate customer needs and requirements.
- Ability to lead face‑to‑face meetings with contacts at all levels within a customer base, e.g. operational contacts, commercial contacts, business owners.
- Confident and clear verbal and written communication skills, including the ability to adapt communication style based upon the audience.
- Ability to conduct face‑to‑face presentations to customers.
- Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions.
- Ability to establish and maintain effective working relationships with colleagues, managers and clients.
- Ability to influence at colleague level.
- Ability to prioritise and coordinate multiple work requirements to meet deadlines.
- Full, valid UK driving licence essential
- Occasional overnight stays to meet business requirements
Desirable
- University degree or equivalent.
- Industry qualifications, e.g. JIC Mail, Direct Marketing, Print certifications and accreditations
Additional Information
- Extensive use of telephone, video, and face‑to‑face communication
- Regular periods of sitting for extended durations
- Frequent domestic travel across the UK is required
Benefits
- Competitive annual salary plus opportunity to earn up to 40% of salary through commission and bonus.
Account Manager Belfast employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Belfast
✨Tip Number 1
Get to know the company inside out! Research Whistl's services and recent news. This way, when you land that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You’ll need to articulate how your experience aligns with managing a portfolio of clients. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Whistl employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Account Manager Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience managing client portfolios and any relevant achievements in the DSA or parcel industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to build relationships and deliver exceptional service, as well as your analytical skills. We love a good story!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your verbal skills. Keep it clear, concise, and professional. We want to see that you can adapt your style based on the audience!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Whistl!
How to prepare for a job interview at Securitas UK
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to revenue, volume, and margin. Be ready to discuss how you've used data in the past to drive growth or improve service delivery.
✨Tailor Your Communication
Since you'll be dealing with various stakeholders, practice adapting your communication style. Think about how you would explain complex ideas to different audiences, from operational contacts to business owners. This will show your versatility and understanding of customer needs.
✨Prepare for Client Meetings
Expect to lead client meetings and contract renewals. Prepare a mock presentation that outlines how you would approach these discussions. Highlight your experience in managing client relationships and any upsell or cross-sell opportunities you've identified in previous roles.
✨Showcase Your Industry Knowledge
Familiarise yourself with the DSA and parcel industry trends. Being able to discuss current challenges and opportunities in the sector will set you apart. It shows you're not just looking for a job, but that you're genuinely interested in contributing to the company's success.