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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage scheduling for field engineers.
- Company: Join Securitas Technology, a leader in innovative security solutions with a global presence.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values your skills and offers limitless potential.
- Qualifications: Experience in customer service or call centre roles; basic IT skills required.
- Other info: Office-based role in Waterlooville, perfect for those who thrive in a collaborative setting.
The position of Customer Service Advisor is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the planning and scheduling of all activities, ensuring works are executed to business expectations.
This is an office based role based on site at Waterlooville.
What you will do...
- Always putting the Customer First
- Pro-Active communication to internal and external customers
- Providing exceptional customer service in line with service level agreements
- Assisting customers with support and scheduling of re-active calls
- Planning & scheduling of Planned Preventative Maintenance (PPM) visits
- Manage field service engineers’ diaries and work allocation within your area in line with business targets.
- Take responsibility for all return visits following on from initial engineer visit.
- Co-ordination and scheduling of specialist equipment or sub-contractors necessary for the works to be completed in line with company procedures.
- You will need to be able to make decisions based on a number of factors
- Complaint logging
- Any additional tasks set by the Customer Service Manager.
About the Role
At Securitas Technology, we’re more than just a security solutions provider—we’re innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. With a strong presence in the UK and worldwide, if you’re looking for a rewarding career where your skills are valued and your potential is limitless, Securitas Technology is the place for you!
The role...
The successful applicant will have a proven experience within a call centre and or customer service/ facing related role, internally and or externally. A sound experience in Microsoft application. The ability to use multiple systems at any one time, to work as part of a team with an open and honest approach to your own workload as well as others. To build strong relationships with the Regional Service Manager and engineers.
Essential Skills
What you will need...
- Active Listening Skills – Ability to understand customer needs and respond effectively.
- Strong Written and Verbal Communication – Professional email and phone etiquette.
- Empathy and Patience – Ability to handle difficult situations with a customer-focused approach.
- Adaptability – Ability to adjust to different customer needs and business changes.
- Ability to Work in a Team – Collaborate effectively with colleagues and other departments.
- Data Entry and Record Keeping – Accurate documentation of customer interactions.
- Basic IT Skills – Competence in Microsoft Office and other relevant software.
- Sales Awareness – Ability to identify opportunities to upsell or promote products/services.
- Knowledge of Company Policies & Procedures – Ensure compliance with internal guidelines and regulations.
- Complaint Handling & De-escalation Techniques – Managing and resolving issues professionally.
- Resilience & Emotional Intelligence – Maintaining composure in challenging situations.
Customer Service Advisor - Waterlooville employer: Securitas Technology
Contact Detail:
Securitas Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Waterlooville
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding Securitas Technology's commitment to customer service will help you align your responses during interviews, showcasing that you share their dedication to putting customers first.
✨Tip Number 2
Brush up on your active listening skills. During any interactions, whether in interviews or networking, demonstrate your ability to listen and respond thoughtfully to questions, as this is crucial for a Customer Service Advisor role.
✨Tip Number 3
Prepare examples of how you've handled difficult customer situations in the past. Being able to articulate your experience with complaint handling and de-escalation techniques will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Securitas Technology. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Customer Service Advisor - Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as active listening, communication, and adaptability that are crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer interactions and resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft applications and any experience with data entry and record keeping. This will demonstrate your ability to manage multiple systems effectively.
Showcase Teamwork Experience: Provide examples of how you've worked collaboratively in a team environment. Highlight your ability to build strong relationships with colleagues and how this has contributed to achieving business targets.
How to prepare for a job interview at Securitas Technology
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in putting customers first. Share specific examples of how you've gone above and beyond to meet customer needs, as this role is all about exceptional service.
✨Demonstrate Strong Communication Skills
Prepare to discuss your written and verbal communication skills. You might be asked to role-play a customer interaction, so practice maintaining professionalism and clarity in your responses.
✨Emphasise Your Problem-Solving Abilities
Be ready to talk about times when you've successfully resolved customer complaints or difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with Company Policies
Research Securitas Technology's services and policies before the interview. Understanding their approach will help you answer questions more confidently and show that you're genuinely interested in the company.
