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For Companies At a Glance
- Tasks: Join us as a Customer Service Advisor, where you'll support customers and manage schedules daily.
- Company: Securitas Technology is a leading security solutions provider, dedicated to innovation and customer care.
- Benefits: Enjoy a rewarding career with opportunities for growth and a supportive team environment.
- Why this job: Be part of a dynamic team that values your skills and offers limitless potential in a thriving industry.
- Qualifications: Experience in customer service or call centre roles, plus basic IT skills are essential.
- Other info: This is an office-based role located in Waterlooville.
Role Overview
The position of Customer Service Advisor is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the planning and scheduling of all activities, ensuring works are executed to business expectations. This is an office based role based on site at Waterlooville.
What you will do...
- Always putting the Customer First
- Pro-Active communication to internal and external customers
- Providing exceptional customer service in line with service level agreements
- Assisting customers with support and scheduling of re-active calls
- Planning & scheduling of Planned Preventative Maintenance (PPM) visits
- Manage field service engineers’ diaries and work allocation within your area in line with business targets.
- Take responsibility for all return visits following on from initial engineer visit.
- Co-ordination and scheduling of specialist equipment or sub-contractors necessary for the works to be completed in line with company procedures.
- You will need to be able to make decisions based on a number of factors
- Complaint logging
- Any additional tasks set by the Customer Service Manager.
About the Role
At Securitas Technology, we’re more than just a security solutions provider—we’re innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. With a strong presence in the UK and worldwide, if you’re looking for a rewarding career where your skills are valued and your potential is limitless, Securitas Technology is the place for you!
The role...
The successful applicant will have a proven experience within a call centre and or customer service/ facing related role, internally and or externally. A sound experience in Microsoft application. The ability to use multiple systems at any one time, to work as part of a team with an open and honest approach to your own workload as well as others. To build strong relationships with the Regional Service Manager and engineers.
Essential Skills
What you will need...
- Active Listening Skills – Ability to understand customer needs and respond effectively.
- Strong Written and Verbal Communication – Professional email and phone etiquette.
- Empathy and Patience – Ability to handle difficult situations with a customer-focused approach.
- Adaptability – Ability to adjust to different customer needs and business changes.
- Ability to Work in a Team – Collaborate effectively with colleagues and other departments.
- Data Entry and Record Keeping – Accurate documentation of customer interactions.
- Basic IT Skills – Competence in Microsoft Office and other relevant software.
- Sales Awareness – Ability to identify opportunities to upsell or promote products/services.
- Knowledge of Company Policies & Procedures – Ensure compliance with internal guidelines and regulations.
- Complaint Handling & De-escalation Techniques – Managing and resolving issues professionally.
- Resilience & Emotional Intelligence – Maintaining composure in challenging situations.
Customer Service Advisor - Waterlooville employer: Securitas Technology
Contact Detail:
Securitas Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Waterlooville
✨Tip Number 1
Familiarise yourself with Securitas Technology's services and values. Understanding their commitment to customer excellence will help you align your responses during the interview, showcasing that you share their dedication to putting customers first.
✨Tip Number 2
Brush up on your active listening skills. During the interview, demonstrate your ability to listen carefully and respond thoughtfully to questions. This will show that you can effectively understand and address customer needs in the role.
✨Tip Number 3
Prepare examples of how you've handled difficult customer situations in the past. Highlighting your empathy and patience will illustrate your capability to manage challenging interactions, which is crucial for a Customer Service Advisor.
✨Tip Number 4
Showcase your adaptability by discussing experiences where you've successfully adjusted to changing circumstances or customer needs. This will demonstrate your flexibility and readiness to thrive in a dynamic work environment.
We think you need these skills to ace Customer Service Advisor - Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as active listening, communication, and adaptability that are essential for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer interactions and resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft applications and any experience with data entry and record keeping. These skills are crucial for managing customer interactions effectively.
Showcase Teamwork Experience: Since the role requires collaboration with colleagues and engineers, include examples of how you've worked as part of a team in past positions. This will demonstrate your ability to contribute positively to the work environment.
How to prepare for a job interview at Securitas Technology
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your ability to put the customer first.
✨Demonstrate Active Listening
During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you understand customer needs and can respond effectively, which is crucial for a Customer Service Advisor.
✨Familiarise Yourself with Microsoft Applications
Since the role requires sound experience in Microsoft applications, brush up on your skills with tools like Excel and Word. Be ready to discuss how you've used these tools in past roles to manage data or improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you demonstrated empathy, patience, and effective problem-solving skills, as these are key traits for the position.
