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For Companies At a Glance
- Tasks: Coordinate schedules, manage diaries, and handle customer complaints with a proactive approach.
- Company: Join a diverse and inclusive team that values individuality.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Be the backbone of operations, ensuring everything runs smoothly and efficiently.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Perfect for those who thrive in fast-paced settings and love problem-solving.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Schedulers coordinate PPM visits, manage engineer diaries, handle ownership of return visits, schedule specialist equipment, make decisions based on priorities, SLAs, skillsets, and locations, track customer complaints, and perform additional administrative tasks.
Responsibilities
- Plan and schedule all Planned Preventative Maintenance (PPM) visits
- Manage field service engineers’ diaries and allocate work in line with business targets
- Take ownership of all return visits required following an engineer’s initial attendance
- Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures
- Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location
- Log, track, and support the resolution of customer complaints
- Carry out additional administrative or coordination tasks assigned by the Manager
Qualifications
- Proven experience in a call centre and/or customer‑facing role (internal or external)
- Confident using Microsoft applications (Word, Excel, Outlook)
- Ability to use multiple systems simultaneously
- The right to work in the UK, with a 5‑year checkable history
- Strong team player with an open and honest approach to workload
- Excellent relationship‑building skills with Regional Service Managers and engineers
What You’ll Bring
- Experience in scheduling, call centre, or customer service roles
- Strong organisational skills and ability to juggle multiple priorities
- Excellent communication skills – confident with engineers, managers and customers
- Proficiency with Microsoft Office and ability to use multiple systems at once
- A problem‑solving mindset with attention to detail and accuracy
Diversity & Inclusion
We are an all‑inclusive employer, embracing individuality and diversity. We celebrate diversity year‑round through various initiatives.
Scheduler employer: Securitas Technology UK
Contact Detail:
Securitas Technology UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on a Scheduler role that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse common questions and scenarios related to scheduling and customer service. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft applications or juggling multiple systems, be sure to highlight these during interviews. We want to see how you can bring your organisational skills to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our diverse and inclusive team.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduler role. Be sure to mention your organisational skills and any experience with Microsoft applications.
Show Off Your Communication Skills: Since this role involves liaising with engineers and managers, it’s important to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Securitas Technology UK
✨Know Your Scheduling Basics
Before the interview, brush up on your scheduling knowledge. Understand how to prioritise tasks based on SLAs and engineer skillsets. Being able to discuss specific examples of how you've managed schedules in the past will show that you’re ready for the role.
✨Show Off Your Tech Skills
Since you'll be using Microsoft applications and multiple systems, make sure to highlight your proficiency with these tools. Bring examples of how you've used Excel for tracking or Outlook for managing communications effectively. This will demonstrate your capability to handle the technical aspects of the job.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you’ve built relationships with engineers and managers in previous roles. This will help you stand out as a strong team player.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to resolve customer complaints or manage conflicting priorities. Be ready to explain your thought process and the steps you took to achieve a successful outcome.