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- Tasks: Join the SOC team to ensure safety and manage alarm systems with precision.
- Company: Securitas, a leader in security services with a focus on people and purpose.
- Benefits: Competitive salary, flexible shifts, discounts, and health plans.
- Why this job: Make a real difference in safety while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and a willingness to learn are key.
- Other info: Enjoy mentorship and growth opportunities in an inclusive workplace.
The predicted salary is between 23000 - 30000 £ per year.
Join Securitas as a CCTV / SOC Operator. You’ll ensure the smooth operation of Security Operations Centre (SOC) functions in a fast-paced, customer-focused environment. You’ll deliver exceptional service to internal and external customers, managing critical processes with accuracy and professionalism.
Responsibilities
- Keep people, property, and information safe as part of the SOC team.
- Effectively process alarm activations across multiple platforms in accordance with customer specifications, ensuring a duty of care to all staff.
- Manage mobile alarm call outs and provide solutions promptly.
- Monitor CCTV and respond to customer requests relating to their alarm system; escalate issues as needed.
- Answer all calls promptly with a high level of customer service; liaise with internal/external customers, third parties, and contractors as required.
- Ensure all systems/databases are updated timely and accurately.
- Provide client reports.
Qualifications
- 1+ year customer service experience.
- Excellent customer service skills; able to communicate at all levels.
- Willingness to learn; ability to work as part of a team.
- Great attention to detail; able to work under pressure.
- Excellent interpersonal and communication skills; ability to listen and give clear instructions.
- Decision-making capability; professional appearance and attitude.
- Computer literate; proficient in MS Office; adaptable to new systems.
- Demonstrate integrity; uphold Securitas core values of Integrity, Vigilance and Helpfulness.
- Flexible approach to working hours, including holiday and sickness cover.
What we offer
- Hours: 4 days on, 4 days off, 4 nights on, 4 nights off (12-hour shifts).
- Salary: £27,518.40 per annum.
- Learning and development opportunities, mentorship, and benefits (brand discounts, give-back schemes).
- Location: Milton Keynes.
Why Join Securitas?
We believe in a People Promise: Opportunity, People and Purpose. We see potential in every person and situation; we open our eyes to all that’s good; we make the world a safer place.
Diversity & Inclusion
We are an inclusive employer. We support equality through employee networks and initiatives. We strive to guarantee interviews for eligible candidates who disclose a disability, where required by policy.
Benefits
- STRIVE Securitas Perks discounts.
- Dental plans.
- HSF Health Plan.
- Cycle to Work.
- Specsavers.
- WeCare online GP and more.
- Pension and Savings plans.
- Death in service benefit.
CCTV / SOC Operator in Milton Keynes employer: Securitas Ireland
Contact Detail:
Securitas Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV / SOC Operator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Securitas. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for a customer. We want to see how you handle pressure and keep things running smoothly!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with CCTV systems and alarm processes. If you can demonstrate your knowledge during the interview, it’ll definitely set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CCTV / SOC Operator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any control room roles. We want to see how your skills align with the CCTV/SOC Operator position, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Securitas and how you embody our core values of Integrity, Vigilance, and Helpfulness. Keep it concise but impactful!
Show Off Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Securitas Ireland
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a CCTV / SOC Operator. Familiarise yourself with the key tasks like processing alarm activations and monitoring CCTV. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional service, be ready to share examples from your past experiences. Think of situations where you handled customer requests or resolved issues under pressure. This will demonstrate your ability to communicate effectively and maintain professionalism.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would respond to various situations, such as managing alarm call outs or dealing with difficult customers. This will showcase your decision-making skills and ability to think on your feet.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional appearance for your interview. This reflects your understanding of the importance of integrity and vigilance in the security industry, which aligns with Securitas' core values.
