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- Tasks: Deliver exceptional customer service while ensuring a secure and welcoming environment for all visitors.
- Company: Join Securitas, a global leader in security services with a focus on integrity and helpfulness.
- Benefits: Enjoy competitive pay, health plans, discounts, and support for further education.
- Why this job: Be the face of high-profile clients and make a real impact in a dynamic role.
- Qualifications: Exceptional customer service skills and experience in a fast-paced corporate environment.
- Other info: Flexible hours with opportunities for career growth and development.
The predicted salary is between 11 - 17 £ per hour.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers, people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training, tailored to meet the specific needs of our clients.
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team, working for our high-profile clients in Enfield. STARS at Securitas provide two roles in one service to our clients, their staff, visitors, and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration, and third-party vendor management, all combined with a discreet and vigilant security service.
Working pattern:
- 54 hours per week
- £14.50 per hour
- Out of hours cover only
- Mon - Fri - 19:00-07:00
- Weekend will be 24hrs cover either 07:00-19:00 or 19:00-07:00
- This role involves working weekends, with days off during the week provided instead.
Responsibilities:
- Meet and greet all staff, visitors, and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both
Qualifications:
- Essential criteria:
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
Please only apply if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills:
- Highest quality personal appearance
- Flexible, professional, and adept at working under pressure
- Outstanding written, verbal, and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on
Additional Information:
Company Benefits:
- Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional, and physical
- Dental and Physical Health Plans
- Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel
- Mortgage Advice
- Payroll ISAs
- Eligibility for Costco Membership
Learning & Development:
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH, and SIA
- Leadership Development programs both local and global
At Securitas, we live by our values of Integrity, Vigilance, and Helpfulness, and our People Promise: Opportunity, People, Purpose.
Diversity & Inclusion: We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks and celebrate diversity with events like BSL Week, International Women's Day, PRIDE, and Black History Month.
Your Benefits:
- STRIVE Securitas Perks gives you access to a great range of discounts on a variety of retailers, services, and everyday spending.
- Dental Plans - A range of plans providing support towards everyday dental costs.
- HSF Health Plan - Range of healthcare cash plans at highly discounted rates.
- Cycle to Work - A cost-effective way of getting a brand new bike or cycling equipment.
- Specsavers - Save money on eye tests and spectacles.
- WeCare - A 24/7 online GP, mental health support service, get fit programme, and more.
- Toothfairy - Online access to advice and guidance from real UK Dentists.
- Pension Plan - Plan for your financial future with employer contributions.
- Payroll ISA - An ISA savings option.
Enfield - STARS Front of House, Brand Ambassador, employer: Securitas Ireland
Contact Detail:
Securitas Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enfield - STARS Front of House, Brand Ambassador,
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for Front of House roles, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios you might face in a customer service role. This will help you feel more confident and ready to showcase your exceptional communication skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a Front of House position. Make sure your appearance is sharp and professional, reflecting the high standards expected in this role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Securitas.
We think you need these skills to ace Enfield - STARS Front of House, Brand Ambassador,
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to create a high-end experience for clients in previous roles.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific skills and experiences that match the STARS role. We love seeing candidates who take the time to connect their background with our needs.
Be Professional and Personable: Your written application should reflect the professional yet personable approach we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Securitas Ireland
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House, Brand Ambassador. Familiarise yourself with the key aspects of customer service and security protocols that are essential for this role. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to ensure a positive experience for clients or guests. This will highlight your ability to embody the high-performance approach that Securitas values.
✨Dress to Impress
Since personal appearance is crucial for this role, make sure you dress professionally for the interview. Choose attire that reflects the high standards expected in a corporate environment. A polished look will not only boost your confidence but also show that you take the opportunity seriously.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your enthusiasm and helps you gauge if the company aligns with your values and career goals. Plus, it leaves a lasting impression on the interviewers!
