At a Glance
- Tasks: Schedule and roster employees, ensuring smooth operations and quick responses to changes.
- Company: Join Securitas UK, a global leader in safety and security.
- Benefits: Enjoy competitive pay, discounts, health plans, and a supportive work environment.
- Other info: Diverse team culture with opportunities for growth and development.
- Why this job: Make a real impact in a fast-paced role with visible results.
- Qualifications: Good IT skills, problem-solving abilities, and a proactive approach are essential.
The predicted salary is between 25000 - 28000 £ per year.
We’re building something new—and this role is right at the centre of it. As part of our growing Workforce Management function, we’re looking for Scheduling Administrators to help keep our operations running smoothly day to day. This is a brilliant opportunity to join a fast-paced environment where your work has a real, visible impact on how we deliver services to our customers. If you’re organised, detail-focused, and enjoy being at the heart of a busy operation, this is your chance to be part of a team that’s shaping how we work with visibility across the business.
As a Scheduling Administrator, you’ll play a vital role in keeping everything on track, ensuring shifts are filled, schedules are accurate, and our people are where they need to be. Working closely with the wider WFM team, you’ll balance business needs, client requirements, and employee availability to support seamless service delivery. From managing last-minute changes to maintaining accurate data, your work will help ensure we deliver consistently high standards across the business on all our sites.
These are amazing opportunities for Planners, Schedulers and forecasters from other industries looking to make that next big step, take real ownership and see their career progress from day 1. Rail, Call Centres, Retail & more - We value the diverse skill sets you can bring!
What you’ll be doing:
- Accurately schedule and roster employees, ensuring full coverage across sites at all times
- Respond quickly to absences, changes, and last-minute requests, keeping operations running smoothly
- Act as a first point of contact for workforce queries, providing support to employees and stakeholders
- Maintain accurate records within the WFM system, ensuring all data is up-to-date and reliable
- Support the management of on-call and escalation processes to resolve scheduling issues
- Help ensure all personnel are correctly trained and compliant with licensing requirements
- Monitor and improve rostering accuracy, helping reduce payroll queries and errors
- Proactively identify gaps in coverage and support solutions to address them
- Assist with temp and ad-hoc work allocation, ensuring client needs are met efficiently
- Support payroll processes by ensuring accurate data input and query resolution
- Communicate effectively with colleagues and stakeholders to ensure alignment across operations
- Contribute to a culture of continuous improvement, efficiency, and high standards
Please Note: This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries and innovators ready to make a big impact!
What you’ll bring:
- Good IT skills and experience working with systems or the ability to learn new ways of working at pace (WFM experience a plus)
- Excellent problem-solving and time management abilities
- A proactive and flexible approach
- The confidence to manage competing priorities
- Ability to utilise MS Packages, Outlook, etc.
- 5-year Checkable Employment history with no gaps or the ability to cover any gaps in employment.
- Right to Work in the UK.
It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
Your Benefits:
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
Scheduling Administrator in Milton Keynes employer: Securitas Group
Securitas UK is an exceptional employer, offering a dynamic work environment in Milton Keynes where your contributions as a Scheduling Administrator will have a direct impact on service delivery. With a strong focus on employee development, inclusive culture, and a comprehensive benefits package including discounts, health plans, and financial advice, Securitas fosters a supportive atmosphere that encourages growth and recognises the value of diverse skill sets. Join us to be part of a team that prioritises integrity, vigilance, and helpfulness while making the world a safer place.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Administrator in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Securitas Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Securitas Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Administrator in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Securitas Group:Your cover letter is your chance to shine! Tell us why you want to work at Securitas Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Securitas Group!
How to prepare for a job interview at Securitas Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
