Operational Performance Manager -Full Time

Operational Performance Manager -Full Time

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Would you like to help us make our world a safer place?

As an Operational Performance Manager, you’ll support the Key Account Manager to ensure service delivery, compliance, and profitability across key client sites. From coordinating site visits and recruitment to managing shift coverage and guard performance, you’ll play a vital role in driving operational excellence in line with Securitas’ values.

If you’re passionate about safety, people, and performance-we’d love to hear from you.

About the Business

Securitas is the leading global security company with operations in 58countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words:Integrity ,Vigilance , andHelpfulness.

KEY ACCOUNTABILITIES

Support Business Operations

• Assist in the optimisation of resources to meet business requirements as set by the client.
• Recruitment, onboarding and site Training of Officers.
• Preparation and updating of SOPs.
• Support the start-up of new sites and ad hoc services.
• Maintain and support the use of Securitas Systems, (Vision/Teams/Workplace/IT Tickets etc.).
• Assist the Key Account Managerwith reporting, both internal and to customers.
• Ensure all Company assets, equipment, uniforms, vehicles are accounted and are well maintained
• If required, act as relief Security Supervisor to prevent uncovered shifts.
• Maintain currency of knowledge at sites, within the portfolio and the team members assigned.
• Assist the Key Account Manager / Business Performance Manager (BPM) in the optimising all resources and continuously reviewing operations to improve profitability.
• Ensure a cost-efficient and quality security service to the various clients.
• Conduct audits to minimize cost and expenditures as per the budget.
• Ensure that all team members assigned to client sites meet Securitas compliance requirements.
• Ensure that staffing posture is maintained at client sites and a sustainable casual and ad hoc pool is maintained..

Ensuring Quality Service

• Ensure site procedures meet the relevant client requirements – e.g. Reports, Training reports.
• Assist the Key Account Manager/ Business Performance Manager to ensure that staff maintain a high level of client care.
• Test and audit team members to ensure that client service and procedural standards are met.
• Conduct regular and ongoing site visits as scheduled

WHS

• Conduct risk assessments and recommend improvements where necessary ensuring the on-site teams are aware of the risk profile.
• Assist in undertaking risks assessments and implementation and maintenance of work health safety processes
• Support the Key Account Manager/ Buiness Performance Manager in regular checks regarding all parts of the business including the client’s premises, sites, and equipment

360-degree management of staff

• Manage/support the recruitment of staff within the company guidelines
• Ensure that training of staff complies with Company policy and customer expectations
• Ensure employees have job descriptions
• Consult with support staff when required

Account-Specific Responsibilities

• Recruitment activities for EABU Construction, Security officer, Security Supervisor roles.
• Support the Site-based teams in rosters, compliance, shortfall mitigation etc.
• Provide training to supervisors and site leads.
• Manage and track Escorts, DBD etc.
• Support reporting requirements for client\’s operations (escorts, training).
• Manage the EABU sites rosters.
• Support Account Managers with admin operations – (uniforms, equipment, compliance, Embedded comms etc.).
• Any other reasonable duties that may be required by Securitas.

Qualifications and Experience

• Minimum 5 years of relevant experience in similar roles
• Completed a tertiary degree or Security degree
• Security technology / solutions knowledge with problem solving skills
• Knowledge of Policies and Procedures with some commercial background
• Knowledge of Customer Care and Quality Assurance
• Must have State issued valid Driver’s and Security License
• Excellent Communication, Report Writing and interpersonal Skills

Diversity and Inclusion: At Securitas, we embrace diversity and are committed to providing equal employment opportunities for all. We actively encourage applications from candidates of all backgrounds.

Ready to Make a Difference? If you meet the above criteria and are excited to join our team, we invite you to submit your application along with your updated resume. Click the apply button to become a part of our mission and help make the world a safer place!

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? Do you have experience working in the security industry? Given that our organization operates 24/7, are you willing to work and support the team outside normal business hours? How many years of Management Experience do you have? What is your notice period with your current employer? Which state do you hold your security licence in? What is your current salary expectations (including super)? Have you previously been employed at Securitas Australia?

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