At a Glance
- Tasks: Deliver high-end customer service while ensuring safety and security for all visitors.
- Company: Join Securitas, a global leader in security services with a focus on people and purpose.
- Benefits: Enjoy competitive pay, wellness support, discounts, and opportunities for professional development.
- Other info: Dynamic work environment with opportunities for growth and a commitment to inclusivity.
- Why this job: Be the face of a prestigious brand while making a real difference in people's safety.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 18 - 18 £ per hour.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
Responsibilities:
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Conduct Site Patrols
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications:
- 5 year checkable history
- Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
What You’ll Be Doing:
- Delivering a polished, personable welcome to all staff, visitors and contractors
- Creating a consistently high-end, customer-focused experience
- Maintaining an immaculate and professional Front of House environment
- Acting as the central point of contact for Front of House operations
- Building strong relationships with client teams including Facilities and Office Management
- Managing changing priorities with confidence and composure
- Providing accurate, timely information and support
- Responding calmly and effectively in emergency situations
- Championing a high-performance culture and leading by example
- Representing both Securitas and our client in line with their values, brand and culture
What We’re Looking For:
- Proven Front of House or corporate hospitality experience
- A confident, engaging communicator who also has IT skills
- Impeccable presentation and attention to detail
- Strong organisational skills, and the ability to multitask
- A proactive mindset with natural problem-solving ability, with the ability to work on their own
- Professionalism, discretion and integrity at all times
Additional Information:
- Company Benefits: Company pension and advice and planning, Discounted gym memberships, Wellness advice and support, including financial, emotional and physical, Dental and Physical Health Plans, Cycle to work scheme, Car lease and new car purchasing schemes, Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel, Mortgage Advice, Payroll ISA's, Eligibility for Costco Membership
- Learning & Development: Support with further education, 100's of eLearning courses, Accredited courses by C&G, ILM, IOSH and SIA, Leadership Development programs both local and global
Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day. At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people: Opportunity – Seeing potential in every person, People – Putting people at the heart of what we do, Purpose – Making your world a safer place.
So what happens next? Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.
Creating spaces for you to belong. We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.
Keen to take the next step... Join a team that values your contribution, supports your growth and helps you build a rewarding career.
London - Regent Street, Front of House & Security, Brand Ambassador (STARS) employer: Securitas AB
Securitas AB is an attractive employer due to its commitment to employee development and a supportive work culture. With access to exceptional learning opportunities and a variety of benefits, employees are empowered to grow and succeed in their careers. The company's focus on integrity and customer service creates a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land London - Regent Street, Front of House & Security, Brand Ambassador (STARS)
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Securitas AB. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Securitas AB. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Securitas AB! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace London - Regent Street, Front of House & Security, Brand Ambassador (STARS)
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Securitas AB. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Securitas AB specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Securitas AB, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Securitas AB
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Securitas AB.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
