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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage patient databases for stoma and continence products.
- Company: Join SecuriCare, a leading home delivery service in the medical field.
- Benefits: Enjoy a contributory pension, medical cashback plan, and discounts on products.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience, empathy, and excellent communication skills are essential.
- Other info: Full-time role with opportunities for career growth and a vibrant team culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
You will be working for SecuriCare (Medical) Limited, a Home Delivery Service for stoma & continence products.
You will be responsible for delivering excellent customer service for SecuriCare Medical Limited to all our patients. You will ensure that you are proactive in your approach to your work and patients. You will manage your own database of patients and will be required to call each of your patients on a regular basis to ensure they have enough supplies and are happy with our service offering.
You will be expected to respond to all queries efficiently, effectively and within the department’s service level commitment. You will provide patients with product information so they can make an informed choice on what product is suitable for them. You will also be expected to carry out general administration duties associated with your role on a daily basis.
Location: Loudwater, High Wycombe, HP10 9QY
Responsibilities
- Provide a first-class service experience to ensure patients remain on our service
- Complaint management
- Call patients on a regular basis and assist with product information
- Identify patient advocates – products and services
- Work closely with the patients HCP to ensure everyone is kept up to date
- Take an active part in all departmental meetings
- Action all reports within time scales set
- Cover for other team members if required
- Perform any other tasks reasonably requested by the Company as required
- Work to targets set by your line manager
ESSENTIAL
- Proven telephone based Customer Service background
- Empathy towards patients with complex medical conditions
- Proven experience of managing high call volumes
- Possess influential and persuasive skill set
- Excellent telephone manner
- Excellent communication, oral and written, skills
- Able to work under pressure
- Able to multitask
- Possess a ‘can do’ attitude
BENEFITS
- Contributory Pension Scheme
- Medical Cash Back Plan
- Life Assurance
- Onsite free car parking
- Subsidised staff canteen
- Cycle to work scheme
- Employee Referral Scheme
- Free yearly flu vaccination
- Discounts on selected products and services
- Employee Assistance Programme – Health and Wellbeing
If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us hr@clinimed.co.uk and one of our team members will be happy to assist you.
Patient Development Specialist – Full Time
Location
Loudwater, High Wycombe, HP10 9QY
Monday to Friday: Full Time – 10.00am to 6.00pm (with half an hour for lunch) – 37.5 hours per week
Closing date for applications
30th November 2025
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Patient Development Specialist - Full Time employer: SecuriCare (Medical) Limited
Contact Detail:
SecuriCare (Medical) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Development Specialist - Full Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SecuriCare. Understand their services and values so you can show how you fit into their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and empathy, which are key for this position. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've handled high call volumes or resolved customer complaints. This will demonstrate your ability to manage the responsibilities of the Patient Development Specialist role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Patient Development Specialist - Full Time
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked with patients or in a healthcare setting. We want to see how you can bring empathy and understanding to the role!
Tailor Your CV: Customise your CV to reflect the skills and experiences that match the job description. Use keywords from the listing to show us you're a perfect fit for the Patient Development Specialist role.
Craft a Personal Cover Letter: Write a cover letter that tells us why you’re passionate about helping patients and how you can contribute to our team. This is your chance to let your personality shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SecuriCare (Medical) Limited
✨Know Your Stuff
Make sure you understand the products and services offered by SecuriCare. Familiarise yourself with stoma and continence products, as well as the common queries patients might have. This will help you demonstrate your knowledge and show that you're proactive in your approach.
✨Show Empathy
Since you'll be dealing with patients who have complex medical conditions, it's crucial to convey empathy during your interview. Share examples of how you've handled sensitive situations in the past, highlighting your ability to connect with patients and provide excellent customer service.
✨Demonstrate Your Communication Skills
Practice your telephone manner and ensure you can communicate clearly and effectively. You might be asked to role-play a call scenario during the interview, so be ready to showcase your persuasive skills and ability to manage high call volumes.
✨Be Ready to Multitask
The role requires juggling multiple tasks, so prepare to discuss how you've successfully managed competing priorities in previous jobs. Bring up specific examples where you’ve worked under pressure and still delivered great results, as this will show you have the 'can do' attitude they’re looking for.