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- Tasks: Deliver top-notch customer service and manage patient relationships for a leading medical home delivery service.
- Company: SecuriCare (Medical) Limited, dedicated to enhancing patient care and support.
- Benefits: Enjoy a contributory pension, medical cashback plan, and discounts on products.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your communication and customer service skills.
- Qualifications: Experience in customer service, excellent communication skills, and empathy towards patients.
The predicted salary is between 30000 - 40000 £ per year.
You will be working for SecuriCare (Medical) Limited, a Home Delivery Service for stoma & continence products. You will be responsible for delivering excellent customer service for SecuriCare Medical Limited to all our patients. You will ensure that you are proactive in your approach to your work and patients. You will manage your own database of patients and will be required to call each of your patients on a regular basis to ensure they have enough supplies and are happy with our service offering. You will be expected to respond to all queries efficiently, effectively and within the department’s service level commitment. You will provide patients with product information so they can make an informed choice on what product is suitable for them. You will also be expected to carry out general administration duties associated with your role on a daily basis.
Ideally you will have a proven track record in customer service environment working with high volume calls. You will have excellent communication skills and a high level of flexibility. You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone. You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.
Main duties and responsibilities:- Provide a first-class service experience to ensure patients remain on our service
- Complaint management
- Call patients on a regular basis and assist with product information
- Identify patient advocates – products and services
- Work closely with the patients HCP to ensure everyone is kept up to date
- Take an active part in all departmental meetings.
- Action all reports within time scales set
- Cover for other team members if required
- Perform any other tasks reasonably requested by the Company as required
- Work to targets set by your line manager
- Proven telephone based Customer Service background
- Empathy towards patients with complex medical conditions
- Proven experience of managing high call volumes
- Possess influential and persuasive skill set
- Excellent telephone manner
- Excellent communication, oral and written, skills
- Able to work under pressure
- Able to multitask
- Possess a ‘can do’ attitude
- Contributory Pension Scheme
- Medical Cash Back Plan
- Life Assurance
- Onsite free car parking
- Subsidised staff canteen
- Bike to work scheme
- Employee Referral Scheme
- Free yearly flu vaccination
- Discounts on selected products and services
- Employee Assistance Programme – Health and Wellbeing
If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us and one of our team members will be happy to assist you.
Patient Development Specialist employer: SecuriCare (Medical) Limited
Contact Detail:
SecuriCare (Medical) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Development Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SecuriCare. Understand their mission and values, especially how they support patients with stoma and continence products. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being empathetic and clear in your communication. This will help you feel more confident when you’re on the line with patients.
✨Tip Number 3
Show off your multitasking abilities! During the interview, be ready to discuss how you manage high call volumes while keeping track of patient needs. Share specific examples from your past experiences to demonstrate your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Patient Development Specialist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've handled high call volumes. We want to see how you've made a difference for customers in the past!
Be Proactive in Your Approach: In your application, demonstrate how you take initiative. Share examples of how you've gone above and beyond to ensure customer satisfaction. This is key for us at SecuriCare!
Communicate Clearly: Since this role involves a lot of communication, make sure your written application is clear and concise. Use a friendly tone that reflects your personality, just like you would on the phone with patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SecuriCare (Medical) Limited
✨Know Your Stuff
Before the interview, make sure you understand SecuriCare's services and the products they offer. Familiarise yourself with stoma and continence products so you can confidently discuss them during the interview. This shows your genuine interest in the role and helps you connect with the interviewers.
✨Showcase Your Empathy
Since the role requires a high level of empathy towards patients, prepare examples from your past experiences where you've demonstrated this skill. Think about situations where you’ve had to listen carefully to someone’s needs and how you responded effectively. This will highlight your suitability for the position.
✨Practice Your Communication Skills
As excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you convey information and respond to questions. This will help you feel more confident and polished during the actual interview.
✨Prepare for High-Pressure Scenarios
Given that you'll be managing high call volumes, think of examples where you've successfully handled pressure in previous roles. Be ready to discuss how you prioritise tasks and maintain quality service under tight deadlines. This will demonstrate your ability to thrive in a fast-paced environment.