At a Glance
- Tasks: Deliver top-notch customer service and manage patient databases for stoma and continence products.
- Company: Join SecuriCare, a leading Home Delivery Service in the medical field.
- Benefits: Enjoy a contributory pension, medical cash back, life assurance, and more perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in high-volume customer service and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
You will be working for SecuriCare (Medical) Limited, a Home Delivery Service for stoma & continence products. You will be responsible for delivering excellent customer service for SecuriCare Medical Limited to all our patients. You will ensure that you are proactive in your approach to your work and patients. You will manage your own database of patients and will be required to call each of your patients on a regular basis to ensure they have enough supplies and are happy with our service offering. You will be expected to respond to all queries efficiently, effectively and within the department’s service level commitment. You will provide patients with product information so they can make an informed choice on what product is suitable for them. You will also be expected to carry out general administration duties associated with your role on a daily basis.
Ideally you will have a proven track record in customer service environment working with high volume calls. You will have excellent communication skills and a high level of flexibility. You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone. You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.
Main duties and responsibilities:
- Provide a first-class service experience to ensure patients remain on our service
- Complaint management
- Call patients on a regular basis and assist with product information
- Identify patient advocates – products and services
- Work closely with the patients HCP to ensure everyone is kept up to date
- Take an active part in all departmental meetings.
- Action all reports within time scales set
- Cover for other team members if required
- Perform any other tasks reasonably requested by the Company as required
- Work to targets set by your line manager
ESSENTIAL
- Proven telephone based Customer Service background
- Empathy towards patients with complex medical conditions
- Proven experience of managing high call volumes
- Possess influential and persuasive skill set
- Excellent telephone manner
- Excellent communication, oral and written, skills
- Able to work under pressure
- Able to multitask
- Possess a ‘can do’ attitude
BENEFITS
- Contributory Pension Scheme
- Medical Cash Back Plan
- Life Assurance
- Onsite free car parking
- Subsidised staff canteen
- Bike to work scheme
- Employee Referral Scheme
- Free yearly flu vaccination
- Discounts on selected products and services
- Employee Assistance Programme – Health and Wellbeing
If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us hr@clinimed.co.uk and one of our team members will be happy to assist you.
Patient Development Specialist in High Wycombe employer: SecuriCare (Medical) Limited
SecuriCare (Medical) Limited is an exceptional employer that prioritises the well-being of its employees while delivering outstanding service to patients. With a supportive work culture, comprehensive benefits including a contributory pension scheme and health cash plan, and ample opportunities for professional growth, employees are empowered to thrive in their roles. Located in a dynamic environment, SecuriCare fosters a sense of community and teamwork, making it a rewarding place to build a meaningful career in patient care.
Contact Details:
SecuriCare (Medical) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Development Specialist in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SecuriCare. Understand their values and how they support patients. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and empathy, as these are key for the Patient Development Specialist role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've handled high call volumes or resolved customer complaints. This will demonstrate your ability to thrive under pressure and your commitment to excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Patient Development Specialist in High Wycombe
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've handled high call volumes. We want to see how you've made a difference for customers in the past!
Be Proactive in Your Approach:In your application, demonstrate how you take initiative. Share examples of how you've gone above and beyond to ensure customer satisfaction. This is key for us at SecuriCare!
Communicate Clearly:Since excellent communication is crucial for this role, ensure your written application is clear and concise. Use straightforward language and avoid jargon to make your points stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at SecuriCare (Medical) Limited
✨Know Your Stuff
Before the interview, make sure you understand SecuriCare's services and products inside out. Familiarise yourself with common stoma and continence products, as well as the challenges patients face. This will help you answer questions confidently and show your genuine interest in providing excellent customer service.
✨Show Empathy
During the interview, demonstrate your ability to empathise with patients. Share examples from your past experiences where you've successfully handled sensitive situations or provided support to customers with complex needs. This will highlight your suitability for a role that requires compassion and understanding.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member. Focus on maintaining a friendly tone and being an active listener, as these skills are crucial for building rapport with patients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle high-pressure situations. Think of specific examples from your previous roles where you managed high call volumes or resolved complaints effectively. This will showcase your experience and ability to thrive in a fast-paced environment.
