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- Tasks: Join us as a Fire Alarm Service Engineer, maintaining fire safety systems and ensuring top-notch customer service.
- Company: We are a leading company in fire safety, committed to innovation and professionalism.
- Benefits: Enjoy a competitive salary, company vehicle, IT equipment, and specialized tools.
- Why this job: Make a real impact by ensuring safety while building strong relationships with customers and teams.
- Qualifications: Strong communication skills, problem-solving mindset, and knowledge of fire alarm systems required.
- Other info: Field-based role covering North Bristol, Gloucester, and Chippenham; Monday to Friday, 8:30 AM – 5:00 PM.
The predicted salary is between 32000 - 40000 £ per year.
Location: Field-Based – North Bristol/Gloucester/Chippenham Hours/Shift: 40 hours, Monday to Friday, 8:30 AM – 5:00 PM Salary Band: £32,000–£40,000 per annum Job Summary Field Service Engineers visit customer sites within their allocated regional area to deliver service contracts. Responsibilities include completing planned preventive maintenance (PPM) for fire safety systems, responding to call-outs, diagnosing faults, and modifying existing systems. All tasks must comply with industry standards and prioritize excellent customer service. Main Duties and Responsibilities • Perform planned preventive maintenance (PPM) for fire safety systems in assigned regions, ensuring all tasks meet industry standards and company policies. • Attend emergency call-outs and unscheduled work, resolving issues efficiently while adhering to customer Service Level Agreements (SLAs). • Accurately complete service worksheets and company documentation following BS5839 standards and internal procedures. • Troubleshoot and modify fire safety systems to maintain compliance and functionality. • Provide feedback on-site regarding issues, non-compliances, and potential for additional work to the Field Services Manager. • Ensure remedial work is completed during follow-up visits within SLA timescales. • Maximize opportunities for on-site repairs and improvements. • Collaborate with other departments to support installation projects when necessary. • Build strong professional relationships with customers, suppliers, and internal teams. • Follow all health and safety regulations, ensuring proper use of personal protective equipment (PPE), tools, and uniforms required for assignments. • Liaise with the QHSE Manager for equipment calibration, audits, and monthly safety reviews, including Toolbox Talks. • Uphold company values such as professionalism, innovation, and customer focus in daily operations. Core Competencies & Essential Skills Core Skills: • Strong communication and customer service skills. • Organization, time management, and the ability to prioritize tasks. • Problem-solving mindset with accountability for results. Technical Skills: • Proficiency in IT and report documentation. • In-depth knowledge of BS5839 and fire alarm systems. • Ability to diagnose faults and modify fire safety system configurations. Desired Skills and Training Resources: • Relevant technical courses related to fire safety systems. • Advanced training in specialized fire alarm maintenance areas. Accountabilities & Resources Resources Provided: • Company vehicle. • IT equipment and mobile phone. • Specialist tools and PPE. Key Collaborations: • Internal teams including Engineers, Administrators, and Managers. • Customers and external partners within the fire safety industry
Fire Alarm Service Engineer employer: SecurePath Staffing & Recruitment
Contact Detail:
SecurePath Staffing & Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Alarm Service Engineer
✨Tip Number 1
Make sure to familiarize yourself with BS5839 standards and fire alarm systems. This knowledge is crucial for the role and will help you stand out during the interview process.
✨Tip Number 2
Highlight your customer service skills in conversations. Building strong professional relationships is key in this role, so be ready to share examples of how you've excelled in customer interactions.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Be ready to provide specific instances where you've diagnosed faults or modified systems effectively, showcasing your accountability for results.
✨Tip Number 4
Emphasize your organizational and time management skills. Since you'll be managing multiple tasks and responding to call-outs, demonstrating your ability to prioritize effectively will be a big plus.
We think you need these skills to ace Fire Alarm Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fire safety systems and field service engineering. Emphasize your technical skills, especially your knowledge of BS5839 standards and any previous roles that involved customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving mindset and ability to prioritize tasks. Mention specific examples of how you've successfully handled emergency call-outs or completed planned preventive maintenance in the past.
Highlight Communication Skills: Since strong communication and customer service skills are essential for this role, provide examples in your application that demonstrate your ability to build professional relationships with customers and collaborate with internal teams.
Showcase Relevant Training: If you have completed any relevant technical courses or advanced training in fire alarm maintenance, be sure to mention these in your application. This will show your commitment to professional development in the fire safety industry.
How to prepare for a job interview at SecurePath Staffing & Recruitment
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of BS5839 and fire alarm systems. Be prepared to discuss specific experiences where you diagnosed faults or modified systems, as this will demonstrate your technical proficiency.
✨Emphasize Customer Service Skills
Since the role involves building strong relationships with customers, highlight your communication skills and any previous experiences where you provided excellent customer service. Share examples of how you resolved issues efficiently while maintaining a positive relationship.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you faced challenges in the field and how you approached problem-solving. Employers appreciate candidates who can think critically and take accountability for their results.
✨Familiarize Yourself with Health and Safety Regulations
Understand the importance of health and safety in this role. Be ready to talk about your experience with personal protective equipment (PPE) and how you ensure compliance with safety regulations during your work.
