At a Glance
- Tasks: Lead and grow our Professional Services delivery across UKI & Northern Europe.
- Company: Join Ping Identity, a leader in identity security with a collaborative culture.
- Benefits: Enjoy generous PTO, parental leave, healthcare options, and education reimbursement.
- Other info: Opportunity for travel and dynamic career growth in a fast-paced environment.
- Why this job: Make a real impact by driving customer success and leading a high-performing team.
- Qualifications: 8+ years in Professional Services and strong leadership skills required.
The predicted salary is between 80000 - 100000 € per year.
Ping Identity is looking for a results-driven Director of Professional Services to lead and grow our services delivery business across the UKI & Northern Europe. This role is responsible for ensuring high-quality delivery execution, deep collaboration with sales, and driving predictable, profitable services engagements—whether delivered directly or through partners. You’ll be accountable for team performance, customer outcomes, and regional business success.
Key Responsibilities
- Customer Engagement & Delivery Execution: Lead end-to-end delivery of PS engagements across the region, ensuring projects meet scope, budget, and timeline expectations. Serve as an executive sponsor on key accounts, developing strong customer relationships and driving value realization. Collaborate closely with the GTM and CX teams to diagnose issues, support renewals, and mitigate delivery risk.
- Sales Partnership & PS Bookings: Partner with sales and Solution Architects to shape services proposals and scopes of work that align with customer goals. Drive PS attach rate and services bookings through active participation in the sales cycle and strategic account planning. Ensure proper handoff from sales to delivery, and oversee planning for resource staffing and project startup.
- Partner Co-Delivery: Support the expansion of our partner delivery model by working closely with partner teams on project execution, quality assurance, and delivery reviews. Help define and enforce consistent co-delivery practices and escalations for partner-led or hybrid engagements.
- Regional Team Leadership: Directly manage a team of delivery consultants, project managers, and architects across the UKI & Northern Europe regions. Drive utilisation, CSAT, margin, and forecast accuracy within the UKI & Northern Europe regions. Coach and develop talent, identify high performers, and foster a culture of collaboration and accountability.
Qualifications
- 8+ years of experience in Professional Services delivery within the SaaS or enterprise software industry.
- 3+ years of experience leading teams in a customer-facing services or consulting capacity.
- Strong understanding of project delivery, services scoping, and partner ecosystems.
- Demonstrated success in regional P&L ownership, including utilisation, margin, and bookings management.
- Excellent interpersonal skills with a customer‑first mindset and executive presence.
- Ability to thrive in a fast‑paced, matrixed environment.
- Bachelor’s degree required; technical background or MBA is a plus.
- Travel up to 25% within the region.
What Success Looks Like
- Customer deployments are successful and referenceable.
- Services are scoped, delivered, and staffed efficiently, with clear margin and utilisation gains.
- Partner delivery is coordinated, high‑quality, and accountable.
- The team is high‑performing, engaged, and growing.
Our Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Director, Professional Services - UKI & Northern Europe in London employer: SecuredTouch (acquired by Ping Identity)
Ping Identity is an exceptional employer that prioritises employee growth and collaboration, particularly in the dynamic regions of the UKI & Northern Europe. With a strong focus on professional development, generous benefits including progressive healthcare options and education reimbursement, and a culture that fosters teamwork and accountability, employees are empowered to thrive in their roles while contributing to meaningful customer outcomes.
Contact Detail:
SecuredTouch (acquired by Ping Identity) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, Professional Services - UKI & Northern Europe in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. We recommend practising common interview questions and having a few of your own ready to show your interest and engagement.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Director, Professional Services - UKI & Northern Europe in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director, Professional Services. Highlight your experience in professional services delivery and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your successes in customer engagement and team leadership that relate to the job description.
Showcase Your Achievements:Quantify your achievements wherever possible. Did you increase service bookings or improve customer satisfaction? Numbers speak volumes, so let us know how you've made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SecuredTouch (acquired by Ping Identity)
✨Know Your Numbers
As a Director of Professional Services, you'll need to demonstrate your understanding of P&L management. Be prepared to discuss specific metrics like utilisation rates, margins, and bookings from your previous roles. This shows you can drive profitability and understand the financial aspects of service delivery.
✨Showcase Your Leadership Style
You'll be managing a team, so it's crucial to articulate your leadership approach. Share examples of how you've coached and developed talent in the past, and how you foster a culture of collaboration and accountability. This will help interviewers see you as a strong fit for leading their regional team.
✨Customer-Centric Mindset
Highlight your experience in building strong customer relationships and driving value realisation. Prepare anecdotes that illustrate how you've successfully engaged with clients, resolved issues, and ensured project success. This aligns perfectly with the role's focus on customer engagement and delivery execution.
✨Partner Collaboration Experience
Since this role involves working closely with partners, be ready to discuss your experience with partner ecosystems. Talk about how you've managed co-delivery models and ensured quality assurance in past projects. This will demonstrate your ability to expand their partner delivery model effectively.
