Senior Technical Writer - Identity & AI Cloud Journeys in Bristol

About Ping Identity
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role overview
We’re looking for a Senior Technical Writer to own day-to-day documentation for:

• Identity for AI use cases (agentic AI, token exchange, safe orchestration, and real‑world implementation patterns)
• PingAM and Advanced Identity Cloud (AIC) journey/nodes documentation, including admin and developer-focused guidance.

You’ll be deeply hands-on with the products, writing clear, implementation-focused docs that help architects, developers, and admins design secure, AI-aware identity journeys. You’ll partner closely with Product, Engineering, Architecture, and Developer Experience, and you’ll help shape patterns and standards other writers can reuse in this space.

What you’ll do:

• Plan and deliver high-quality docs
• Contribute to the creation and maintenance of documentation for Identity for AI scenarios and PingAM/AIC journeys and nodes (what they do, how to configure them, when to use them, and how they behave in real flows).
• Write a mix of content types: concepts, configuration guides, end-to-end tutorials, troubleshooting topics, and reference content that connects APIs, nodes, and policies.
• Develop and test practical examples—sample flows, configuration snippets, diagrams—that show how to combine nodes, policies, APIs, and SDKs to solve real customer problems.
• Turn complex topics into usable guidance.
• Translate advanced identity topics—OAuth/OIDC, token exchange, journey orchestration, risk evaluation, modern auth patterns, and AI-agent architectures—into approachable content for architects and experienced developers.
• Work directly in the products and flows (PingAM, AIC journeys, Identity for AI examples) to validate behaviour and ensure docs reflect reality, not just specs.
• Proactively identify confusing areas in the UX, call out risks or edge cases, and document recommended patterns rather than just options.
• Collaborate across product, engineering, and docs.
• Partner with Product Management, Engineering, and Architecture to understand roadmaps, refine feature designs, and surface doc requirements early.
• Participate in planning, backlog triage, and sprint activities to stay ahead of upcoming changes that affect journeys, nodes, and AI-related use cases.
• Work with other writers and editors to align on style, terminology, and reusable patterns for journey/node documentation and AI-focused content.
• Contribute to Docs-as-Code workflows.
• Author content in our AsciiDoc/Antora, Git/GitHub-based toolchain, using branches, pull requests, and reviews to publish changes.
• Help keep builds clean by catching broken links, structural issues, and formatting problems before they reach production.
• Share tips, scripts, or small automation ideas that improve the consistency and efficiency of our documentation pipeline.

What we’re looking for:

• 5–8+ years of technical writing experience, including substantial work in a developer- or architect-focused domain.
• Experience documenting identity and access management, security, or closely related infrastructure (authentication/authorization, policy engines, gateways, or identity governance).
• Working knowledge of modern identity standards and patterns such as OAuth 2.0, OpenID Connect, SAML, JWTs, and token exchange, and how they show up in real architectures.
• Experience developing comprehensive, implementation-focused content for advanced technical users (solution architects, developers, administrators), while also demonstrating the ability to go beyond simple feature descriptions to provide clear, approachable guidance, making complex security concepts accessible to customers and prospects with limited prior knowledge.
• Comfort working in Docs-as-Code environments (AsciiDoc/Markdown, Git/GitHub, code review workflows, and automated builds).
• Demonstrated ability to collaborate effectively with Engineers and Product Managers, ask the right questions, and negotiate for clarity in APIs, UX, and configuration.
• Strong organizational skills: able to manage multiple doc streams, hit release dates, and communicate status and risks clearly.
• Experience using AI tools (for example, large language models) to review, critique, and refine documentation while maintaining ownership of accuracy, voice, and overall quality.
• Excellent written and verbal communication skills in English.

• Hands-on familiarity with Ping products (PingAM, Advanced Identity Cloud) or comparable identity platforms.
• Experience documenting journey-orchestration or policy-based systems (auth flows, decision trees, risk policies, or node/plug-in ecosystems).
• Exposure to agentic AI or LLM-based systems (e.g., tool-calling agents, MCP, “identity for AI” patterns) and enthusiasm for helping customers adopt them safely.
• Ability to read and reason about code samples in one or more languages (Java, JavaScript/TypeScript, Python, etc.).
• Experience mentoring other writers on specific domains or patterns (for example, journey docs, API + UI combined workflows).
• Experience writing API documentation.

Pay Range: 40,000 - 70,000 GBP

Life At Ping
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.

Our Benefits:
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.