Role Purpose
SecureCloud+ is looking for an Application Support & Developer to support and develop our internally developed business applications. The role combines two key disciplines: application support and software development. The primary responsibility will be providing technical support for business and customer facing applications, investigating and resolving application, data and integration issues, and helping maintain their reliability and availability. Alongside application support, the role will provide hands-on development capability, working with existing TypeScript, React and PostgreSQL codebases to diagnose defects, implement fixes and deliver smaller enhancements and integrations. Work with other technical teams to support the integration of applications with automated processes and platform services. The role will also gain exposure to the Microsoft Azure and DevOps technologies used to deploy, monitor and operate applications. Role Responsibilities
Provide day-to-day technical support for internally developed business applications and AI Stacks.
Investigate, diagnose and resolve application incidents and technical issues.
Troubleshoot issues across application code, data, APIs, integrations and hosting environments.
Work with users to understand reported issues and determine appropriate resolutions.
Analyse existing TypeScript, React and PostgreSQL, and other codebases to identify defects and potential improvements.
Develop, test and implement application fixes and enhancements.
Support application integrations and investigate failures between systems.
Assist with application releases and deployments.
Use application logging and monitoring information to troubleshoot faults and performance issues.
Maintain application support documentation, technical documentation and operational runbooks.
Follow appropriate development, change-management and security practices.
Contribute to the continual improvement and development of the application estate.
Education and Experience Requirements
Essential
A Computer Science degree, relevant technical qualification or equivalent practical experience. Experience or practical knowledge of
software development and/or application support
.
Good technical knowledge of
TypeScript and JavaScript
, with experience or an understanding of
React
.
An understanding of
relational databases and SQL
, ideally including
PostgreSQL
.
The ability to understand existing application code, troubleshoot defects and implement straightforward fixes and enhancements.
An understanding of
web applications, REST APIs, JSON and system integrations
.
Familiarity with
Git
or equivalent source-control tooling.
An understanding of
Agile software development methodologies
and the software development lifecycle.
Good technical troubleshooting and problem solving skills, with the ability to investigate issues across applications, data and integrations.
An awareness of
Microsoft Azure
and cloud-hosted application environments.
The ability to develop trusted relationships and work effectively with technical teams and business users.
A commitment to continually developing technical skills in emerging technologies.
The ability to work independently and proactively, whilst knowing when to seek support or escalate an issue.
Good written and verbal communication skills.
Willingness to work flexibly in response to changing organisational requirements.
Ability to obtain the appropriate
Security Clearance
. Experience with scripting or automation technologies, such as Python or PowerShell, would be advantageous.
Application Support & Developer in Stoke-on-Trent employer: SecureCloud+
SecureCloud+ is an exceptional employer located in Stoke-on-Trent, dedicated to fostering a supportive work culture that prioritises employee development and growth. With a strong commitment to compliance and security, employees are empowered through comprehensive training and opportunities to engage in meaningful work that directly contributes to national security. The company values its staff, offering a collaborative environment where every team member plays a crucial role in safeguarding critical information systems.
