At a Glance
- Tasks: Lead HR operations and enhance employee experience across the entire lifecycle.
- Company: Join Secure Trust Bank, a diverse and award-winning financial institution.
- Benefits: Enjoy competitive salary, 25 days leave, wellbeing hour, and flexible benefits.
- Other info: Collaborative environment that values diversity and individual contributions.
- Why this job: Make a real impact in a purpose-driven organisation with growth opportunities.
- Qualifications: Experience in HR or Employee Relations and CIPD Level 5 qualification preferred.
The predicted salary is between 45000 - 50000 £ per year.
About the Role
Location: Solihull (with hybrid working)
Salary: 45,000 - 50,000 pa
Hours: 35 hours per week
About the company
Our customers are at the heart of everything we do, but we can't achieve our customer focused strategy without the right people in our team. At Secure Trust Bank, we know that people are our biggest asset, which is why a career with us is not just a job. It's the chance to be part of something bigger, to add real value to the Bank and help us constantly improve. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group's core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment.
Why Join Us?
- A competitive salary and benefits package including discretionary bonus
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A monthly wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Life assurance
- Paid volunteering days and matched charity fundraising
- A collaborative and flexible working environment.
- Opportunities for professional development and career progression.
- A chance to make a real impact in a regulated, purpose-driven organisation.
What you’ll be doing
We are seeking an experienced ER & Operations Lead to drive the delivery of a high-quality, compliant, and people-focused HR service across the entire employee lifecycle. Combining employee relations expertise with operational leadership, you will oversee complex casework, ensure consistent application of policies and employment legislation, and lead the effective delivery of people processes, systems, and governance activities. This is a pivotal role focused on enhancing the colleague and manager experience while ensuring the highest standards of compliance, control, and service excellence.
- Lead the delivery of People Operations activities across the full employee lifecycle, from onboarding to offboarding.
- Ensure a high-quality, consistent, and SLA-driven People service, maintaining strong controls, governance, and audit readiness.
- Build effective relationships with managers, colleagues, and external partners to support excellent service delivery.
- Oversee the review, maintenance, and governance of People policies and procedures.
- Act as a key escalation point for operational and employee relations matters, identifying and mitigating risks.
- Manage a broad range of employee relations cases, including absence, disciplinary, grievance, performance, capability, flexible working, and family leave matters.
- Provide expert ER guidance and coaching to managers, promoting fair, consistent, and legally compliant decision-making.
- Lead SMCR and GDPR-related People activities, ensuring compliance with regulatory and governance requirements.
- Produce and analyse People data, MI, KPIs, and trends to support informed decision-making and continuous improvement.
- Drive process optimisation, automation, and the adoption of AI and digital tools to enhance efficiency and improve the colleague and manager experience.
What we’re looking for
- Proven experience in a People Operations, HR or Employee Relations environment, with strong exposure to end-to-end employee lifecycle processes.
- CIPD Level 5 qualification, or equivalent demonstrable experience and knowledge.
- Strong working knowledge of UK employment legislation, codes of practice and their practical application within employee relations and policy management.
- Understanding of SMCR requirements and FCA-regulated frameworks, or the ability to quickly build and apply this knowledge.
- Strong stakeholder management skills, with the ability to coach, influence and constructively challenge managers and colleagues.
- Excellent verbal and written communication skills, including the ability to review and produce clear, accurate and risk-aware documentation.
- Strong organisational skills, attention to detail and ability to manage competing priorities, deadlines and service standards.
Everyone is different. Everyone is valued.
As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952. In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people being our strength; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Every one of our employees brings unique talent, ability and perspective to their role. That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.
ER and Operations Lead in Solihull employer: Secure Trust Bank
Secure Trust Bank is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. Located in Solihull, this hybrid role not only provides a competitive salary and generous benefits such as matched pension contributions and 25 days of annual leave, but also fosters an environment where your expertise in data governance can make a meaningful impact on the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land ER and Operations Lead in Solihull
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Secure Trust Bank!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Secure Trust Bank.
We think you need these skills to ace ER and Operations Lead in Solihull
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Secure Trust Bank. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Secure Trust Bank and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Secure Trust Bank. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Secure Trust Bank's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Secure Trust Bank
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Secure Trust Bank.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Secure Trust Bank will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Secure Trust Bank and how you would contribute to adapting HR strategies.
