Secure Trust Bank is seeking a Quality Assurance Analyst to monitor customer interactions across multiple channels, ensure regulatory compliance, and support best-practice customer outcomes. Location: Cardiff or Solihull, Salary: £27,000 - £30,000, Hours: 35 per week.
You’ll conduct QA reviews of processes and journeys, identify risks, provide clear feedback to managers, analyse data for insights, and collaborate with stakeholders to drive continuous improvement within a regulated,
#J-18808-LjbffrQuality Assurance Analyst – Customer & Compliance Focus employer: Secure Trust Bank
Secure Trust Bank is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. Located in Solihull, this hybrid role not only provides a competitive salary and generous benefits such as matched pension contributions and 25 days of annual leave, but also fosters an environment where your expertise in data governance can make a meaningful impact on the organisation's success.
