Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and manage tech issues for colleagues.
- Company: Join Secure Trust Bank Group, an award-winning bank with a diverse culture.
- Benefits: Enjoy 25 days off, annual bonus, and flexible benefits like Cycle2Work.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Proactive problem-solver with IT support experience and strong communication skills.
- Other info: Embrace diversity and grow in a dynamic team-focused atmosphere.
The predicted salary is between 30000 - 42000 ÂŁ per year.
As an IT Service Desk Analyst, you’ll play a vital role in supporting colleagues across the business by delivering high‑quality technical support and managing our End User Computing estate. You’ll be at the front line of IT operations—resolving issues, fulfilling requests, monitoring systems, and ensuring our teams can work efficiently and securely. This is a fantastic opportunity for an early‑career IT professional or someone with existing service desk experience who’s ready for their next challenge.
What You’ll Be Doing
- Manage and prioritise IT support tickets in line with SLAs
- Log all calls and actions to agreed standards
- Provide technical support across our Windows, Microsoft 365 and server environments
- Adhere to IT security and change control processes
- Liaise with third‑party suppliers where needed
- Oversee the lifecycle of End User Compute devices—from ordering and setup through to upgrades and disposal
- Contribute to business and technical projects
- Provide occasional remote on‑site support across STB locations
- Monitor system performance and raise issues as needed
- Document processes, procedures and system details
- Keep up to date with emerging technologies and share your insights
You’ll work closely with a range of teams, including IT Infrastructure, IT Security, Application Support, BI, suppliers and all STB IT users.
What You’ll Bring
- Proactive, curious, and great at solving problems
- Enjoy helping people with strong attention to detail
- Confident in navigating a fast‑moving environment
- IT support experience (or equivalent knowledge)
- Foundation‑level understanding of:
- MS Windows & Microsoft 365
- Windows Server 2016/2019/2022
- Windows 10 & 11
- Networking concepts such as TCP/IP, DNS, DHCP & routing
- Apple iOS
- Computer hardware
Benefits
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
Company Culture
Everyone is different. Everyone is valued. As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
About The Company
We’re an award‑winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
IT Service Desk Analyst employer: Secure Trust Bank
Contact Detail:
Secure Trust Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows, Microsoft 365, and networking concepts. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you would resolve them. Being able to demonstrate your thought process can really impress interviewers.
✨Tip Number 3
Show off your communication skills! Be ready to explain technical concepts in simple terms. This will help you connect with non-technical team members and show that you're customer-focused.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight your technical support experience, especially with Windows and Microsoft 365, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've solved problems in the past and how you can contribute to our team at Secure Trust Bank Group.
Showcase Your Communication Skills: Since you'll be liaising with various teams, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can keep things straightforward and customer-focused.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Secure Trust Bank
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and server environments. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT problems before. Think about situations where you had to prioritise support tickets or manage multiple requests at once. Highlighting your methodical approach will impress interviewers looking for someone who can handle a fast-paced environment.
✨Show Off Your Communication Skills
Since you'll be liaising with various teams and users, practice explaining technical concepts in simple terms. During the interview, focus on how you can remain patient and customer-focused, even when under pressure. This is key for an IT Service Desk Analyst role.
✨Stay Updated on Emerging Technologies
Research the latest trends in IT and be prepared to share your insights during the interview. Showing that you're proactive and curious about new technologies will demonstrate your commitment to continuous learning and improvement, which is highly valued in this role.
