Fraud Prevention Associate (Copy)

As part of the Fraud Prevention team, you will be responsible for executing the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly.

Cardiff Based Role with hybrid working. The role is based in Cardiff and requires full-time office attendance for the first 3 months, reverting to full hybrid working thereafter on a rota basis in line with team shift patterns. Must be able to work a 35‑hour shift pattern within the hours of 8:00 am‑8:00 pm Monday to Friday, 8:00 am‑6:00 pm Saturday and 9:00 am‑5:00 pm Sunday.

• Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company’s fraud prevention strategy.
• Escalate complex/priority cases within SLAs.
• Where required, review and assess documentation received in line with internal and regulatory requirements.
• Act as a fraud prevention point of contact for relevant third parties, including but not limited to internal stakeholders, Cifas and SIRA.
• Work to agreed service level agreements (SLAs) providing exceptional customer service to applicants and retail partners.
• Be self‑motivated and take accountability for own workloads with minimal supervision when required.

• Experience in a customer‑facing role.
• Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self‑development.
• Logical thinker with an attention to detail.
• Strong oral and written communication skills.
• Ability to work off one’s own initiative and prioritise workload.

• Along with a competitive salary you also get; Annual bonus scheme.
• Life assurance.
• Matched pension contributions.
• 25 days annual leave plus bank holidays and your birthday off, on us!
• A wide range of flexible benefits from Cycle2Work to private healthcare.
• Online GP/Physio service plus other wellbeing benefits.
• Free fruit and hot drinks throughout the day.
• Paid volunteering days and matched charity fundraising.
• Free parking.

Everyone is different. Everyone is valued. As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award‑winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

Our customers are at the heart of everything we do, but we can’t achieve our customer‑focused strategy without the right people in our team. At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast-paced environment. So join us as we strive to Grow, Sustain and Love the way we work.