At a Glance
- Tasks: Help customers with queries and provide excellent service in a dynamic contact centre.
- Company: Join V12 Retail Finance, where your growth matters and customers come first.
- Benefits: Competitive salary, annual bonus, 25 days leave, and flexible benefits.
- Other info: Enjoy hybrid working, comprehensive training, and personal development plans.
- Why this job: Make a real impact while building a rewarding career in financial services.
- Qualifications: Proactive attitude, customer service flair, and teamwork skills.
The predicted salary is between 25000 - 30000 £ per year.
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more.
As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
Our current opening hours are Monday-Friday 9-5pm, our contractual hours are Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm and we may look to extend opening hours in the future. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. During training you will work full time onsite in our Cardiff office, thereafter you will be able to work on a hybrid basis (50% in office).
We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, teamwork and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do. If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of ongoing development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.
Along with a competitive salary you also get:
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Online GP/Physio service plus other wellbeing benefits
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in-house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Customer Service Executive, Retail in Cardiff employer: Secure Trust Bank
At V12 Retail Finance, we prioritise our people as our greatest asset, fostering a vibrant work culture that encourages career growth and personal development. As a Customer Service Executive in our Cardiff office, you'll enjoy a supportive environment with flexible working options, comprehensive training, and a range of benefits including an annual bonus scheme, generous leave, and wellness initiatives. Join us to make a meaningful impact while building a rewarding career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive, Retail in Cardiff
✨Tip Number 1
Get to know the company inside out! Research V12 Retail Finance and understand their values, especially their focus on customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries and demonstrate your proactive approach to problem-solving.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining V12 Retail Finance and ready to embark on a rewarding career in customer service.
We think you need these skills to ace Customer Service Executive, Retail in Cardiff
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your customer service experience. We want to see how you've put customers first in previous roles and how you can bring that same energy to our team.
Be Yourself:Let your personality shine through in your application! We’re looking for proactive individuals who thrive in a lively team environment, so don’t be afraid to show us who you are and what makes you unique.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Executive. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Secure Trust Bank
✨Know the Company Inside Out
Before your interview, take some time to research V12 Retail Finance. Understand their values, services, and what makes them unique in the financial services sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Executive, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Teamwork and Proactivity
V12 Retail Finance values teamwork and proactive behaviour. Think of instances where you've worked well in a team or taken initiative to improve a process. Be ready to discuss how you can contribute to a positive team environment and support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, training opportunities, or career progression within the company. This shows that you're serious about your future with them and eager to learn more.
