At a Glance
- Tasks: Help customers manage their finances and create positive repayment plans.
- Company: Fast-growing financial services company with a customer-first approach.
- Benefits: Flexible working hours, hybrid model, generous leave, and wellbeing initiatives.
- Other info: Comprehensive training and excellent career development opportunities await you.
- Why this job: Make a real difference in people's lives while building your career in finance.
- Qualifications: Strong communication skills and a genuine desire to help others.
The predicted salary is between 25000 - 30000 £ per year.
Cardiff based with hybrid working. At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
What's on Offer
- Favourable working hours (35 per week)
- Hybrid working (50% in office)
- Life assurance
- Matched pension contributions
- A wellbeing hour to spend doing whatever makes you happy
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Paid volunteering days and matched charity fundraising
- Free parking
What you will do
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences at all times. We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.
Can you do it?
As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued. We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We look for individuals who bring the right behaviours alongside their experience. A flair for customer communication, genuine empathy, and strong listening skills will be just as important to us as your background.
About The Company
Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team. At Secure Trust Banking Group, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Group and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.
Collections Executive (Retail) in Cardiff employer: Secure Trust Bank
At V12 Retail Finance, based in Cardiff, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee growth and well-being. With hybrid working options, generous leave policies, and a commitment to ethical customer service, we empower our Collections Executives to make a meaningful impact while enjoying a fulfilling career in financial services. Join us to be part of a team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Executive (Retail) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on V12 Retail Finance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Collections Executive, you'll need to show empathy and understanding. Try role-playing with a friend or family member to get comfortable with responding to different customer scenarios.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've helped customers in tough situations. This will demonstrate your ability to handle calls with care and respect, which is super important for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at V12 Retail Finance. Don’t miss out on this opportunity!
We think you need these skills to ace Collections Executive (Retail) in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Executive role. Highlight your customer communication skills and any relevant experience that shows you can empathise with customers in financial distress.
Showcase Your Empathy:In your written application, emphasise your ability to listen and understand individual customer needs. Use examples from your past experiences where you've successfully helped someone through a tough situation.
Be Clear and Concise:Keep your writing straightforward and to the point. Avoid jargon and make sure your passion for helping customers shines through. We want to see your personality, so let it come across in your application!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Secure Trust Bank
✨Know the Company Inside Out
Before your interview, take some time to research V12 Retail Finance. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Empathy Skills
As a Collections Executive, empathy is key. Prepare examples from your past experiences where you've successfully handled difficult customer situations. Highlight how you listened, understood their needs, and provided solutions that made a difference.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions. This shows that you value communication and are ready to connect with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face as a Collections Advisor and how you would handle them. This preparation will help you articulate your thought process clearly during the interview.
