At a Glance
- Tasks: Engage with customers and help them manage their finances effectively.
- Company: Fast-growing financial services company based in Cardiff with a supportive culture.
- Benefits: Hybrid working, life assurance, matched pension contributions, and 25 days annual leave.
- Other info: Enjoy a wellbeing hour and celebrate your birthday with an extra day off!
- Why this job: Kickstart your career in finance with plenty of growth opportunities and support.
- Qualifications: Customer-focused attitude and a desire to learn and grow in financial services.
The predicted salary is between 25000 - 30000 £ per year.
Cardiff based with hybrid working. At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
What's on Offer
- We are looking for individuals who wish to grow their career in financial services.
- This is a customer contact role with potential and multiple specialist career paths within the business.
- Development plans to help you achieve your career aspirations.
- Favourable working hours (35 per week).
- Hybrid working (50% in office).
- Life assurance.
- Matched pension contributions.
- A wellbeing hour to spend doing whatever makes you happy.
- 25 days annual leave plus bank holidays and your birthday off, on us!
Collections Advisor in Cardiff employer: Secure Trust Bank
At V12 Retail Finance, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and wellbeing. With hybrid working options, favourable hours, and a range of benefits including life assurance and generous leave policies, we empower our Collections Advisors to thrive in their careers while enjoying a healthy work-life balance in the vibrant city of Cardiff.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at V12 Retail Finance on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Collections Advisors. We recommend practising your answers with a friend or in front of the mirror to build confidence and nail that first impression.
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've helped customers in the past. This will demonstrate that you're a perfect fit for their customer-focused culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at V12 Retail Finance.
We think you need these skills to ace Collections Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Collections Advisor role. Highlight any customer service experience and financial knowledge you have, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working in financial services and how you can contribute to our growth at V12 Retail Finance. Keep it engaging and personal!
Showcase Your Communication Skills:As a Collections Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Secure Trust Bank
✨Know Your Stuff
Before the interview, make sure you understand what V12 Retail Finance does and the role of a Collections Advisor. Brush up on financial services terminology and be ready to discuss how your skills align with their customer-focused approach.
✨Showcase Your Customer Skills
Since this role is all about customer contact, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer—these stories will resonate well.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, career development opportunities, and what success looks like in the Collections Advisor role. This shows you're genuinely interested and have done your homework.
✨Be Yourself
V12 Retail Finance is looking for individuals who fit into their team. Be authentic and let your personality shine through during the interview. Remember, they want to see how you would interact with customers and colleagues alike!
