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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage tech requests for a dynamic team.
- Company: Join Secure Trust Bank Group, an award-winning bank that values diversity.
- Benefits: Enjoy competitive salary, annual leave, wellbeing hour, and flexible perks.
- Why this job: Kickstart your IT career while making a real impact in a supportive environment.
- Qualifications: IT support experience and a passion for technology are key.
- Other info: Great opportunities for growth and a culture that celebrates uniqueness.
The predicted salary is between 30000 - 42000 £ per year.
As an IT Service Desk Analyst, you’ll play a vital role in supporting colleagues across the business by delivering high-quality technical support and managing our End User Computing estate. You’ll be at the front line of IT operations—resolving issues, fulfilling requests, monitoring systems, and ensuring our teams can work efficiently and securely. This is a fantastic opportunity for an early-career IT professional or someone with existing service desk experience who’s ready for their next challenge.
What You’ll Be Doing
- Manage and prioritise IT support tickets in line with SLAs
- Log all calls and actions to agreed standards
- Provide technical support across our Windows, Microsoft 365 and server environments
- Adhere to IT security and change control processes
- Liaise with third‑party suppliers where needed
- Oversee the lifecycle of End User Compute devices—from ordering and setup through to upgrades and disposal
- Contribute to business and technical projects
- Provide occasional remote on-site support across STB locations
- Monitor system performance and raise issues as needed
- Document processes, procedures and system details
- Keep up to date with emerging technologies and share your insights
You’ll work closely with a range of teams, including IT Infrastructure, IT Security, Application Support, BI, suppliers and all STB IT users.
What You’ll Bring
- IT support experience (or equivalent knowledge)
- Foundation-level understanding of:
- MS Windows & Microsoft 365
- Windows Server 2016/2019/2022
- Windows 10 & 11
- Networking concepts such as TCP/IP, DNS, DHCP & routing
- Apple iOS
- Computer hardware
Benefits
- Along with a competitive salary you also get;
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
Diversity and Inclusion
Everyone is different. Everyone is valued. As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate. Every one of our employees brings unique talent, ability and perspective to their role. That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are. We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
IT Service Desk Analyst employer: Secure Trust Bank PLC.
Contact Detail:
Secure Trust Bank PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Desk Analyst questions and practice your responses. Make sure you can showcase your technical skills and customer service experience—this is your time to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our team. Let’s get you started on this exciting journey together!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your relevant experience with Windows, Microsoft 365, and any service desk roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging—show us your personality!
Showcase Your Technical Skills: In your application, don’t forget to mention your technical skills, especially around networking concepts and hardware. We love seeing candidates who are proactive about keeping up with emerging technologies, so share any insights you have!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Secure Trust Bank PLC.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and server environments. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Demonstrate Your Customer Service Skills
As an IT Service Desk Analyst, communication is key. Prepare examples of how you've handled difficult situations or provided exceptional support. Highlight your patience and ability to remain calm under pressure—these traits are invaluable in this role.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for managing IT support tickets. Be prepared to discuss how you prioritise tasks and ensure timely resolutions. Showing that you can balance multiple requests while adhering to SLAs will set you apart.
✨Show Enthusiasm for Emerging Technologies
Stay updated on the latest trends in IT and be ready to share your insights during the interview. Discuss any new technologies you’ve explored and how they could benefit the company. This demonstrates your proactive approach and passion for the field.
